PagerDuty Incident Response Training (Summit Series Chicago 2017)
Incident Response Training @ PagerDuty Summit Series Chicago, September 27th, 2017
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
Alerting
Nexthink - Incident Reduction
As organizations increasingly face an unprecedented volume of IT-related incidents, Nexthink focuses on detecting and correcting issues at their source. The result? Less IT disruption for your employees, lower IT support costs and mitigated risk associated with enterprise-wide application breakdowns.
OnPage's Datto's Autotask PSA Integration Improves IT Workflows and Performance for MSPs
OnPage, the industry’s leading incident alert management system today announced a new integration with Datto’s world-class IT business management platform. For the first time, managed service providers (MSPs) can take advantage of a unified view between Autotask ticketing and incident alert activities and workflows. The integration leverages the platform’s advanced ticketing capabilities by converting service tickets into intelligent alerts, all under one user interface.
OnPage - Datto's Autotask PSA Integration - Setup, workflow creation and ticketing
OnPage partners with Datto’s Autotask PSA to convert tickets into intelligent alerts, reducing operating costs, improving response rates and SLA compliance.
OnPage - Datto's Autotask PSA Integration - Ticket creation and alerts
A new advance in incident alert management for MSPs: OnPage enabled the entire alerting process to become an integral part of Datto's Autotask service desk. MSP teams can now create workflows for alerts to be sent automatically to the person on-call based on customizable incident and ticket criteria.
Getting the Most out of Atlassian and Opsgenie
Opsgenie is now part of the Atlassian family and we're excited to invite you to this exclusive webinar where we will demonstrate how to integrate Opsgenie's powerful alerting and on-call management tools with your entire Atlassian stack.
OpsRamp OpsQ: #AIOps for Modern IT Operations Management
Hear more on how OpsRamp built its Service-Centric AIOps platform, and what OpsQ can do for faster alert management, quicker incident remediation, and relief from the floods of alerts your teams deal with, daily.
How to Raise the Bar on the ITIL's Recommendations for Critical Incident Management
According to the ITIL, the framework of best practices for delivering IT services, there is a recommended process flow for how to handle major incidents. Clearly, the IT community would be well served to follow the ITIL’s systematic and professional approach, whose benefits, according to CIO Magazine.
Incident Response with AWS Systems Manager
The typical DevOps on-call engineer is responding to alerts, triaging based on service impact, troubleshooting high priority incidents, and taking action to remediate issues. Automation tools like AWS Systems Manager can be a big help in reducing some of the more repetitive work and allowing engineers to focus on the most important tasks.
Can You Trust Machine Learning In IT Operations?
Chronically understaffed and constantly stressed-out IT Ops and NOC teams are overwhelmed by today’s IT noise. Artificial Intelligence (AI) and Machine Learning (ML) can help these teams because ML (and AI) are exceptionally good at processing enormous volumes of very complex data in real-time, or near real-time, and surfacing actionable insights.