The health management APIs in Netdata allows teams to eliminate unnecessary alerting during scheduled maintenance, testing, auto scaling events, and instance reboots. For all SREs, it is absolutely crucial to filter out expected events during maintenance windows and quickly pinpoint critical issues in your infrastructure. Every minute is crucial while dealing with troubleshooting issues and any distractions that may hijack the troubleshooting process should be subdued.

It's a story as old as the web itself: someone on your team gets excited to install a new tool. The tool promises to finally give you a clear view into the problems your users have with your product. Your team agrees to give it a go. The errors start coming... ...and they don't stop coming... Soon enough, most of your team has either created an email filter to manage all the alerts, or has unsubscribed themselves entirely. Just like all the other tools. Welcome to alert fatigue.

On-call is a special working hour arrangement under employment law. It comes into effect when the employee is obliged to be contactable at least by phone, so they can start work in an emergency. On-call duty is generally counted as time specifically meant for work purposes. In practice, this means that employees are normally not allowed to work while on-call. However, there may be exceptions. For example, on-call employees may also work from home if they can be reached through their work device.

Amazon Web Services (AWS) offers 100+ services, each focusing on a specific area of functionality. However, it can be challenging to pick the right services for the task and also to provision them. AWS Elastic Beanstalk, lets you easily deploy and manage applications without the need to learn about the underlying infrastructure that runs these applications.

With BigPanda’s self-service Email Parser, extracting alert data from emails has never been more simple. In our latest video in the Fast track series, we explore the benefits of this tool. This parser is ideal for monitoring tools and systems that do not support REST API and or rely solely on email to generate and send alerts. So no matter what tools your organization utilizes, this feature can help you turn all of those alert emails into actionable incidents within BigPanda’s platform.

We have released another update for Enterprise Alert 9 (version 9.4) which enhances the cloud bridge and MS Teams integrations. This will help you to setup scenarios where you wish to active your Enterprise Alert remote actions from with the Signl4 app as well as allowing for using a proxy to configure the MS Teams integration. Read all details in this article.

The MIM Expo (Major Incident Management) always delivers, and this year’s recent gathering was no exception. At this annual event, we always get a unique opportunity to hear about what’s top of mind with major incidents and SRE professionals from all the world.