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Live Call Routing/ Dedicated Lines (Powered by OnPage)

Jun 28, 2024 By OnPage In OnPage
Are you tired of missing critical alerts and important calls during your on-call shifts? Are you looking for a way to facilitate communication between your customers and your on-call team by utilizing an IVR system that can elevate critical calls, and escalate it based on on-call schedules and routing rules? Discover how OnPage's innovative Live Call Routing technology can transform your on-call experience!
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squadcast

All-in-One Incident Management: Why Squadcast Trumps Separate On-Call and Alerting Tools

Jun 27, 2024 By Chitra Bisht In Squadcast
The pressure is on. Incidents happen, and resolving them quickly and efficiently is crucial for meeting your SLAs. But relying on a patchwork of tools for alerting, collaboration, and post-incident analysis can create confusion, delays, and frustration. They can work or may have been working perfect in your company but here are a few factors to consider: The list of questions can go on differing from organization to organization. These are just a few factors that can help you evaluate whether your current tools are truly effective for Incident Response, or if it's time to switch to a unified solution like Squadcast.
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ilert

How to Improve Your Service Reliability with ilert Status Pages

Jun 27, 2024 By Daria Yankevich In iLert
According to the Uptime Institute, during the last year, the number of IT incidents slowly declined while the average cost of every incident grew. As dependency on digital services increases, the cost for ⅔ of all outages exceeds $100,000. Stakes are rising, and more and more companies are investing in proactive incident management.
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grafana

Grafana 11.1 release: new visualization features, Grafana Alerting updates, and more

Jun 25, 2024 By Michelle Tan In Grafana
The Grafana 11.1 minor release comes on the heels of unveiling Grafana 11 at GrafanaCON, but it packs in some ease of use visualization improvements, updates to Grafana Alerting (I spy a new settings page), and some impactful changes to the overall accessibility of Grafana.
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onpage

Building the Best Incident Response Team

Jun 25, 2024 By Zoe Collins In OnPage
When it comes to critical incident management, IT teams require a structured approach that will ensure that any cybersecurity event is swiftly remediated. And no incident management plan is complete without a clearly defined incident response team. Whether your team is looking to establish an incident response team from scratch or just improve existing response practices, this blog will help your organization understand what it takes to build the best incident response team.
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grafana

Grafana Cloud updates: new visualization options, performance test analysis, Grafana Alerting improvements, and more

Jun 24, 2024 By Kristin Knapp In Grafana
We consistently roll out helpful updates and fun features in Grafana Cloud, our fully managed observability platform powered by the open source Grafana LGTM Stack (Loki for logs, Grafana for visualization, Tempo for traces, and Mimir for metrics). In case you missed it, here’s a roundup of the latest and greatest updates for Grafana Cloud this month. You can also read about all the features we add to Grafana Cloud in our What’s New in Grafana Cloud documentation.
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onpage

Problems with ServiceNow and Twilio

Jun 24, 2024 By Ritika Bramhe In OnPage
We live in a time where immediate communication of critical incidents is vital for maintaining continuous service availability. As companies strive to enhance their IT service management practices, many integrate technologies like Interactive Voice Response (IVR) into their service delivery frameworks. However, this approach may not always be the most effective.
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squadcast

Alert Intelligence - 11 Tips for Smarter Alert Management

Jun 21, 2024 By Chitra Bisht In Squadcast
Alert fatigue is the enemy of effective Incident Response. Traditional alert management systems generate a constant stream of notifications, making it difficult for IT operations teams to distinguish critical issues from noise. This leads to: These challenges demand a new approach. Alert intelligence. Alert Intelligence offers a sophisticated solution that leverages machine learning and advanced algorithms to transform alert management.
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