Operations | Monitoring | ITSM | DevOps | Cloud

May 2024

Leading bank prevents downtime risks, reduces mean time to acknowledge using OpManager Plus

Most customers today demand digital access to services through mobile and online banking. More than 80% of transactions in India, for example, are conducted digitally through Unified Payments Interface platforms, commonly referred to as UPI, according to recent data from the Reserve Bank of India. This shift in consumer usage behavior in today’s world has underscored the significance of IT infrastructure for the BFSI sector.

Bandwidth throttling: A strategic approach to network bandwidth monitoring and optimization with NetFlow Analyzer

Imagine you are hosting a lavish buffet and have prepared a wide variety of dishes. It is a common tendency of some guests at dinner parties to pile their plates with food, leaving little for others to consume. To ensure that everybody receives a fair share of food and that the buffet doesn’t run out too quickly, you decide to implement a “plate size restriction” policy.

Unveiling the champions: OpManager wins top awards in network monitoring

We are thrilled to announce that OpManager has been awarded with three distinguished awards under the Network Monitoring category. These awards stand as a true testament to the trust we’ve cultivated among our users. OpManager’s ability to effectively address a wide range of IT challenges and provide users with a positive experience is a key factor in its success.

ManageEngine MDM Free Training - App Management and Device Security

Mobile Device Manager Plus free training program aims to facilitate better understanding of the features and capabilities of MDM. Learn how MDM can seamlessly manage devices of different platform, setup policies in the device over-the-air and effortlessly install apps on the devices.

ManageEngine MDM Free Training- Modern management of Windows 10, 11 and Macbooks.

Mobile Device Manager Plus free training program aims to facilitate better understanding of the features and capabilities of MDM. Learn how MDM can seamlessly manage devices of different platform, setup policies in the device over-the-air and effortlessly install apps on the devices.

Zoho Corp. (ManageEngine) recognized as a Leader in five 2024 IDC MarketScape evaluations

We are elated to announce that Zoho Corp. (ManageEngine) has been named a Leader in the 2024 IDC MarketScape: Worldwide Unified Endpoint Management Software assessment yet again. Zoho Corp. (ManageEngine) was also named a Leader in four other IDC MarketScapes.

Top tips: How algorithms are shaping our buying habits and what you can do about it

Top tips is a weekly column where we highlight what’s trending in the tech world today and list ways to explore these trends. This week, we’ll discuss two ways to avoid falling prey to algorithm-driven ads. When it comes to material possessions, we like what we see. These days, we see a lot and want it all. Gone are the days when TV or radio commercials influenced what you bought and where you bought it.

Address multi-client network traffic monitoring challenges with OpManager MSP's new NetFlow Analyzer integration

OpManager MSP has a new standout integration with NetFlow Analyzer. What does this integration mean for MSPs with bandwidth monitoring management? Network monitoring solutions are indispensable for MSPs as they enable proactive issue detection, enhance security, improve reliability and uptime, ensure scalability, and optimize cost efficiency for both MSPs and their clients.

Revamp your core ITSM practices with powerful, high-maturity workflows

We are delighted to announce that workflow automation capabilities in ServiceDesk Plus Cloud just got more powerful! Workflows, which were previously available for changes and releases, have now been extended to other ITSM practices too. How can Workflows help your IT teams? Automate your service management practices end to end, on a single visual canvas. Perform bespoke actions by triggering low-code custom functions within Workflows. Orchestrate enterprise service operations across hybrid IT systems and services with just a single touch.

Extending Workflows to Incidents, Service Requests, Problems, and Assets in ServiceDesk Plus Cloud

In this webinar, we'll unwrap the upcoming visual workflow builders for incidents, requests, problems, and assets in ServiceDesk Plus Cloud. These enhanced workflows will help you drive service processes while automating actions such as approvals, task management, communications, and more.

Redis monitoring in Applications Manager

Redis monitoring involves tracking the health and performance of your Redis databases to ensure high availability and accessibility for the data stored within them. Monitoring helps you keep a close eye on critical Redis performance metrics, provides you with in-depth insights for understanding resource utilization and capacity planning, and enables quick incident resolution in case of a performance disruption.

Top tips: Three signs your customer service is falling short on satisfaction

Top tips is a weekly column where we highlight what’s trending in the tech world today and list ways to explore these trends. This week, we’ll discuss three signs that let you know your customer service is not up to the mark. The customer is always right—right? Well, not always. But running a successful business means having to acknowledge that your customer is always right, even when they’re dead wrong.

ITSM trends in 2024 and beyond: Top trends impacting ITSM by Karen Ferris - ManageEngine

It's four years into the decade, and ITSM leaders have battled several disruptions already such as remote and hybrid work, managing BYOD policies, and now, AI. In this webinar, Karen Ferris will highlight the top trends impacting ITSM in 2024 and beyond. She will explore how to best position teams and organizations to leverage such disruptions for success. Further, the people side of change has never been as important as it is today, so Karen, an expert in organizational change management (OCM) and service management, will discuss the need for OCM as an integral part of every ITSM endeavor.

New enhancements and an exciting integration - ServiceDesk Plus Premiere

In this video, our product experts unveil the latest enhancements and additions that can make your ServiceDesk Plus experience even better. From leveraging GenAI to optimize everyday tasks to streamlining SLA management with a couple of new enhancements, watch this video to get started with what we have in store for you.

Enhanced problems and solutions modules and a few other updates - ServiceDesk Plus Premiere

In this video, our product experts will walk you through the latest enhancements we rolled out to make your ServiceDesk Plus experience even better. From learning how to apply security patches to exploring the enhancements we've made to the problems and solutions modules, watch this video to dive into what we have in store for you.

Key MongoDB metrics to monitor using Applications Manager

MongoDB is an open-source NoSQL database management system that stores data in JSON-like documents and works without a schema. It’s a flexible, cross-platform database solution that uses a document-oriented architecture to store and retrieve data, and it’s known for its high scalability, performance, and fault tolerance. MongoDB monitoring is the process of tracking the health and performance of MongoDB servers to ensure high availability and to easily maintain MongoDB deployments.

Windows on ARM: 5 tips to success

Windows on ARM refers to the version of the Windows operating system designed to run on devices powered by Advanced RISC Machine (ARM) architecture processors, instead of traditional x86 or x64 processors. This adaptation brings Windows to a variety of devices beyond traditional laptops and desktops, including tablets, and some smartphones.

Culturally intelligent tech: Enhancing emotion recognition worldwide

In a time when technology permeates every aspect of our lives, the advancement of AI emotion recognition presents both opportunities and difficulties. Tech developers encounter a great deal of difficulty when negotiating the wide cultural variations in emotional expression and perception. It is essential to comprehend and take into account these differences to develop inclusive and efficient emotion recognition systems.

Network traffic analysis for today's IT

When there is a radical evolution of technologies that promise improved operational benefits, many challenges beyond a network administrator's typical scope emerge. Organizations need to determine effective strategies to manage the potential setbacks that can result from these complexities as well as address the evolution of cyberthreats. With network traffic analysis and awareness of the potential challenges these technologies pose, network admins can ensure their network remains resilient.

Unlocking insights: Learn to deal with deadlocks and blocks with an SQL monitor

Deadlocks and blocks are two types of concurrency issues that can occur in an SQL Server environment. Understanding and addressing these issues is crucial for ensuring the performance and reliability of your SQL-based applications. First, let’s look at the concept of locks, blocks, and deadlocks.

Streamlining incident management workflows with ServiceDesk Plus Cloud - Masterclass 2024

In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk Plus Cloud. From configuring role-based templates to designing life cycles on a visual canvas, this episode will cover all the incident management essentials. We will also discuss about knowledge and problem management.

E3: Streamlining incident management workflows with ServiceDesk Plus - Masterclass 2024

In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk Plus. From configuring role-based templates to designing life cycles on a visual canvas, this episode will cover all the incident management essentials. We will also discuss about knowledge and problem management.

The challenges in container monitoring and how Applications Manager eliminates them

Containers are standard, executable units of software in which application code is packed with all the dependencies, libraries, and other necessary elements required for the code to run in any environment quickly and with ease. Containers package the application code with all the necessary dependencies required and can easily be distributed and deployed anywhere, eliminating the need for additional infrastructure requirements.