Operations | Monitoring | ITSM | DevOps | Cloud

Learn how Ivanti Neurons can supercharge your ITSM with enhanced data integration capabilities and superior automation. Simplify Service Management with Ivanti Neurons iPad Integration! Say goodbye to the complexities of integrating multiple SaaS applications! Our innovative platform is designed to streamline your service management experience.

Discover how you can expand the potential of the service desk and get insights from Ivanti’s original research report, “Elevating the ITSM Experience.” Read the full report for more: ivanti.com/ITSM-experience Learn why Ivanti CIO Robert Grazioli believes that ITSM encompasses is so much more than a ticketing system. By integrating ITAM, AI-driven insights and digital employee experience (DEX) data from within the ITSM platform organizations like Ivanti are rethinking service delivery and leveraging ITSM as the central hub for enterprise IT management.

Discover why IT needs to measure digital employee experience (DEX) to enhance IT service management (ITSM). Research from Ivanti’s “Elevating the ITSM Experience” shows how high-performing organizations can leverage data, automation and measurement to radically rethink – and transform – service desk efficiency and experience. Read the full report for more: ivanti.com/ITSM-experience.

Discover the new features of Hector! Our team is constantly evolving the software to better meet your needs. In this 60-minute presentation, we'll show you the latest enhancements available in the platform; Here are the topics covered : Don't hesitate to contact our team if you have any questions!

Does it feel like the time you spend on scripting and related training is going unappreciated? Or, worse yet, like you'll never get approval for that in the first place? Effective use of scripting can be a game-changer for IT admins, but unfortunately management doesn't always view it as a priority, and it's rare when the value of it is clearly communicated to all the stakeholders involved. Join us for tips on how you can better highlight the business value of scripting, and get increased buy-in and support for it as a critical time investment.

The presentation covers a range of topics including platform enhancements, the Neurons Core Services initiative, app distribution updates, and the use of surveys for improving the digital experience. It also discusses patch management updates, the need for design partners, and the introduction of new survey templates. The ability to analyze data based on various criteria and the introduction of archive and restore features for patch configurations are also highlighted.

The discussion delves into a range of IT topics, starting with user groups and upcoming events. The importance of reviews on Gartner Peer Insights for Ivanti neurons is emphasized. The talk introduces external integrations, a new self-service experience, AI capabilities, and Microsoft Teams integration. Enhanced surveys and feedback mechanisms are also presented. The session concludes with the explanation of the trusted agent capability for secure connections and execution of PowerShell scripts.