Operations | Monitoring | ITSM | DevOps | Cloud

A humble and sincere 'thank you' to our open source community

Since our inception, open source contributions have been integral to our business and success. This October, as we participated in the great Hacktoberfest event, organized by Digital Ocean and hosted by GitHub and this month as we host our own hackathon event, we reflect upon and appreciate our community.

[Webinar] Release Management in ServiceDesk Plus Cloud.

Software releases, whether simple or complex, often entail common challenges like lack of communication between different teams, scheduling conflicts, and absence of central control. Failing to adequately address these challenges may result in underdeveloped or failed releases. This can cause an increase in outages leading to costly downtime that could have otherwise been prevented.

7 Steps to Build an Awesome Service desk Knowledge Base

Managing a Service desk is like firefighting. You are always on your toes; the next incident can arise anytime even though you are buried under tons of service requests. So, what to do? The very definition of an incident is unplanned disruption of a service or services; this makes incidents by nature non-standard and un-predicable. Service requests, on the other hand, are better defined since there are standard deliverables.

Document sharing and collaboration with the Collabora Mattermost plugin

At Collabora, we use Mattermost, a convenient messaging system that allows us to stay in touch all day. We also use it for sharing documents and wanted to contribute to making the document collaboration experience better. That’s why we decided to create the Collabora Mattermost Plugin, which allows users to view and edit documents directly in Mattermost.

Hack your productivity with cognitive science

Efficiency tools are everywhere. Software, planners, lists, you name it. There’s a huge industry around helping you be more well-organized and effective at work. But you already have the most powerful efficiency tool available: your brain. Whether it’s your first job or you’re eyeing retirement, there are proven techniques you can use to amplify that big mass of neurons in your head.

Best Tools for Git

Before diving into Git, it’s important to understand the concept of version control at a high level. While not all software developers utilize version control, nor is software development the only industry that does, it is becoming more mainstream every year. And you can bet you will be confronted with version control as a developer if you ever collaborate with others on a workplace team or on open source projects.