Operations | Monitoring | ITSM | DevOps | Cloud

Customer support tickets are a key indicator of which customers are being actively impacted by an incident. Incident-related support tickets are an important component of impact assessment, incident prioritization, and effective stakeholder communications. FireHydrant's new Zendesk integration allows Enterprise tier users to: With our Zendesk integration you can streamline customer impact assessments and incident communications, resulting in reduced support response times and incident durations.

An organization at Level 2 in the Observability Maturity Model has built on the foundation of their monitoring capabilities and taken the first steps into observability. In recent years, two major trends have driven the need for the deeper insights that observability can provide.

“Give customers the power to help themselves. Self-service options allow for faster problem resolution while reducing strain on your support teams.” – our friends at ServiceNow Self-service is a crucial component to any DevOps strategy. Many IT organizations still depend on manual and ticket-driven workflows with strong reliance on dedicated teams to make simple and frequent change requests. Unfortunately, these traditional models don’t scale.

In 2011, a Netflix engineering team introduced the concept of chaos engineering with its release of Chaos Monkey. This was initially an in-house tool developed to orchestrate fault injection that Netflix eventually made open source. However, the reliance of Chaos Monkey on Spinnaker, another Netflix engineering innovation, establishes some limitations.

This post, authored by CircleCI Senior Technical Content Marketing Manager Jacob Schmitt, was originally published on The New Stack. One of the privileges of working in the continuous integration space is the unique perspective it offers into how software teams organize their work to deliver value quickly without sacrificing quality, security, or developer happiness. At CircleCI, we support more than 2 million developers running 90 million build, test, and deploy jobs each month.

Over the years we’ve received requests from our customers for a feature that can enable their customers and their end users to create/ report incidents directly on Squadcast. To our valued customers - we heard you! We are excited to introduce Webforms to do exactly that. In the past, we’ve addressed the challenges pertaining to On-call processes and best practices that teams can implement.