Operations | Monitoring | ITSM | DevOps | Cloud

Let’s not mince words; there’s a special place in hell for the password reset ticket. It’s the most boring, most avoidable, and arguably the most expensive waste of time on your service desk. And yet, in 2025, most enterprises still treat password resets like it’s 2005. They route them through manual queues, bury IT teams, and frustrate users who just want to log back in. Even when the password reset is finally resolved, nobody comes away from the experience feeling like a winner.

Stay in the loop on key incidents with Auto-Watch and ensure data consistency at every milestone with Required Fields by Incident Type.

If you’re building high-performance systems, Golang has probably earned a spot in your stack. Its speed, lightweight concurrency, and quick compile times make it ideal for scalable APIs, microservices, and distributed systems. But those same qualities that make Go powerful can make performance monitoring tricky. Goroutines run fast and in parallel, which means a simple CPU or memory graph doesn’t always tell you what’s slowing things down.

Downtime is brutally expensive and damaging. Enterprises can lose about $9,000 every minute systems are down, while smaller businesses lose hundreds of dollars per minute. A single outage can often cost over $100,000, and nearly a third of companies lose customers due to downtime. That’s why many organizations turn to platforms like SolarWinds to maintain reliable systems and minimize the risk of costly disruptions.

I recently wrote about the impending SaaS crisis, driven by companies’ newfound ability to use AI to build software they used to have to buy. I predicted this phenomenon would make it even harder for SaaS vendors to drive growth, and that elite SaaS margins would fall from the mid-70s to the mid-60s as companies leaned more into their data and AI.

Integrating artificial intelligence (AI) into web applications can significantly enhance user experience. AI offers features like image recognition to process and analyze user-uploaded images. Combining this with a robust continuous integration and continuous deployment (CI/CD) pipeline using CircleCI ensures seamless updates and reliable delivery. In this article, you will learn how to build a React app that uses TensorFlow.js for client-side image recognition and set up automated testing with CircleCI.

Transitioning LLM agents from intriguing prototypes to reliable, production-grade solutions introduces a unique and significant challenge: the inherent stochasticity of LLMs. Unlike conventional software, where inputs predictably yield precise outputs, an LLM’s response can exhibit variability even when presented with identical prompts. To ensure the dependability of your LLM agent, you will need a rigorous validation strategy.

Recent industry research shows that AI is accelerating code creation, but having mixed results downstream. They also show that better platforms and pipelines yield better outcomes for teams adopting AI for coding. Every engineering leader I talk to is asking the same questions about AI coding assistants: How much faster can we ship? How much more productive can my developers be? On the surface, the answers look pretty good.