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The latest News and Information on DevOps, CI/CD, Automation and related technologies.

Finding the Ghost in the Machine

The industry is rapidly moving towards deeper AI integration than ever before. What was once simply focused on chatbots or recommendation engines has pivoted significantly to AI systems communicating with other AI systems. These AI tools are leveraging multi-agent workflows to accomplish complex tasks that traditional systems have struggled with. Innovation without validation is a liability. Any developer worth their salt will know that these systems require ample testability and validation.

How to Export Data from Zendesk: Best Methods Explained

Zendesk is a goldmine of customer insights, but extracting that value from its usage is not simple. Teams trying to export data from Zendesk often run into paywall restrictions, API rate limits, and third-party tools that promise simplicity but falter at scale. For organizations integrating support data into BI platforms, migrating systems, or automating reporting pipelines, these challenges stall analytics and strategy.

Unlocking insights: Introducing Step Metrics for Bitbucket Pipelines

We’re excited to announce step metrics – a new capability coming to Bitbucket Pipelines to help you better manage and optimise your CI/CD workflows. Ever wondered what’s happening under the hood during your pipeline runs? Step metrics provide a window into the resource usage of your build and service containers. More specifically, step metrics let you monitor CPU and memory usage for each build and service container in your pipeline steps.

Visualize Logs Alongside Metrics: Complete Observability Elasticsearch Performance

Elasticsearch is a distributed search and analytics engine that powers everything from log management platforms to e-commerce search bars. It excels at indexing and retrieving large volumes of data quickly, but like any complex system it can slow down under heavy load or inefficient queries.

Resolve's Agents of IT podcast - Ep. 1 - Pat Calhoun at Espressive - AI in IT: A Combined Operation

Welcome to the very first episode of Agents of IT, the podcast for IT leaders accelerating the shift to Zero Ticket IT! For our inaugural episode, Sean Heuer (CEO) and Ari Stowe (COO) sit down with Espressive founder Pat Calhoun to discuss why agentic AI and intelligent orchestration are the superhero duo that teams need to meaningfully transform IT. This is a conversation that tech leaders looking to shake things up won't want to miss.

How to migrate data from Salesforce to SQL Server using SSIS

Learn how to easily connect SSIS to Salesforce, access your CRM data, and load it into SQL Server using Devart SSIS Data Flow Components. This step-by-step guide shows you how to set up the connection, select and preview Salesforce data, and run efficient data transfers—all without coding. Perfect for data professionals looking to simplify Salesforce integrations with SSIS.

The End of "Good Code"? AI, Throughput, and Reliability with CircleCI CTO Rob Zuber

Is “good code” still the right measure of engineering success in an AI-driven world? In this episode of *Humans of Reliability*, Rob Zuber, CircleCI CTO, joins Sylvain to explore how coding assistants are reshaping developer workflows and changing what teams value. Rob shares what he’s seeing across CircleCI’s customer base: a clear boost in throughput, new bottlenecks shifting from code creation to code review, and the rise of “vibe coding,” where engineers trust AI-generated code they may not fully understand.

Expanding in Europe: Balancing Security, Regulation, and Innovation

What does data sovereignty mean in practice for European cloud adoption? In this episode of Uplink, Nicolas Duffour, Strategic Development Director at Cloud Temple, joins host Michael Reid to unpack how enterprises and public agencies balance compliance, security, and innovation. From leading IT for French government ministries to helping Cloud Temple secure the prestigious SecNumCloud qualification, Nicolas brings first-hand expertise in navigating Europe’s regulatory landscape.