This article originally appeared in VentureBeat. “I feel like my job performance is based on a rigged lottery.” That’s what the Director of End User Computing at a large European bank told me two weeks ago. Every quarter, her company runs an NPS-style survey asking employees about their IT Experience. If you work in a corporate setting, you’ve probably seen these questionnaires before.

Here’s a direct quote from an IT Manager I spoke with recently: “We’ve been using virtual desktop infrastructure (VDI) for a large percentage of employees for a few years now, but between you and me, it’s been a mess.

If you’ve been following recent tech news, you’ll know that Windows 11 is one of the hottest topics right now. Most of the conversation has been focused on users of the Home version, as Microsoft tries to get the average consumer excited with hot new features and a fresh look. But what about enterprise users who won’t have a choice in whether they upgrade or not? How are they going to feel about Windows 11?

Leading an IT team often involves a careful balancing act between two priorities. On one hand, IT leaders must have an eye for innovation in order to keep up with rapidly changing environments. Meanwhile, there’s the constant pressure to reduce technological costs and ensure that IT is driving real value for the business. Within a nonprofit organization, managing these two priorities becomes an even more delicate process.

Many organizations immediately pivoted to a largely remote workforce in March of 2020. For many IT teams, across all industries, this meant a huge rushed effort to make sure employees had the technology to work from home effectively. Fortunately, many companies, specifically in the insurance industry, already had remote workers and have weathered this transition well.

The pandemic has made clear that businesses can’t work in silos anymore. That reality extends to customer experience (CX) and employee experience (EX). The path to success is integration between the two to create a total digital experience, because happy employees produce happy customers. “The employee and customer experience are like a mobius strip or infinite loop.

Modern software development companies are constantly trying to make their products better. Building and deploying top-notch features ahead of the competition is a primary goal for any software-related business. Perhaps one of the most important features companies can offer but often overlook or find hard to deliver effectively is a smooth end-user experience and great overall web performance.