To many, incident management and operations management may seem similar though they differ significantly. This difference, which lies in their end goals, also suggests that operations management is much more than incident management. To better understand why, it helps to look at the purpose of each one.

Digital service providers (DSP) are valued for their ability to provide access to digital content on demand. A high-quality customer experience and instant access to digital services are the greatest expectations of consumers and vital aspects of successful DSPs. Therefore, it's crucial that incidents, when they occur, don't impact your operations. With a robust incident management strategy, DSPs can provide their teams with tools for automating, coordinating, and quickly resolving issues without-or with minimal-service interruptions.

When you streamline business processes, you increase operational efficiency and productivity by eliminating unnecessary steps. It all comes down to having the right tools in your corner. You do not need an extensive technology stack to make massive strides in streamlining processes. A single workforce management platform for unifying workflows can make all the difference. Straight off the bat, here are five key tips for streamlining business processes.

The global "mHealth market" is anticipated to reach USD 293.29 billion by 2026, growing at a CAGR of 29.1% over the forecast period, according to Fortune Business Insights. This growth is being driven by the rising adoption of mobile health technologies and the increasing use of cloud-based services. This growing customer dependence and ever-changing landscape of healthcare make it more important than ever to have a comprehensive understanding of how your applications are performing and to ensure that mission-critical applications, which can cause serious consequences from downtime, perform as they should.

In recent years, the use of mobile devices in the enterprise has been increasing. Companies and their employees are using mobile devices such as smartphones, tablets, to complete various operations. With telecommuting becoming a rigid requirement, mobile devices have become an integral part of most enterprises as an important tool to improve productivity and efficiency.

Site Reliability Engineering (SRE) is a practice that emerged at Google because of its need for highly reliable and scalable systems. SRE unifies operations and development teams and implements DevOps principles to ensure system reliability, scalability, and performance. There's plenty of documentation on tactics for adopting automation and implementing infrastructure as code, but practical ops-focused SRE best practices based on real-world experience are harder to find. This article will explore 6 SRE best practices based on feedback from SREs and technical subject matter experts.

Organizations are starting to realize that simply writing tests to generate traffic is simply not good enough. Rather, production traffic replication is now necessary, where you record traffic from your production environment and then replay it in your development environment. To match the modern principles of this testing methodology, it makes sense to also utilize modern infrastructure, like Kubernetes. Some benefits of using Kubernetes for production traffic replication are the ability to: Additionally, load generators are ephemeral. These reasons-and a few more besides-will be covered later in this post, but let's first take a deeper look at what production traffic replication is.