In a perfect world, technology stays on and runs flawlessly. But we all know this isn't the case. Like any organization, xMatters sometimes experiences unplanned incidents. What we can control is how we respond to them. To resolve incidents quickly, it's important to coordinate an organized response.

Many enterprises are taking a customer-centric approach to meet customer demands more efficiently and upscale their businesses. However, several siloed communication and workflows within these organisations often make it challenging to achieve the desired experiences for customers. Additionally, the initiatives adopted by the enterprises usually don't provide an extensive understanding of the end users' experiences. The market's answer to this problem is monitoring software. Enter digital experience monitoring.

Business process management software is a type of application that helps organizations manage and automate their business processes as they strive toward operational excellence. There are many different types of BPM software on the market, each with its own set of features and capabilities. In this guide, we will break down five potential options to consider.

In an ideal world, you want to have precisely the capacity to manage the requests of your users, from peak periods to off-peak hours. If you need three servers to attend to all the requests at peak periods and just one server at off-peak hours, running three servers all the time is going to drive up expenses, and running just one server all the time is going to mean that during peak periods, your systems will be overwhelmed and some clients will be denied service.

There is a moment in every company when 24x7 support is needed. Congrats! The next step is to start building an on-call team. In this article, we'll go through some of the aspects you should consider. We'll keep it small and, in a future article, go deep into each step.

Everyone loves automation, and it can be easy to assume that the more you automate, the better. Indeed, falling short of achieving fully autonomous processes can feel like a defeat. If you don't automate completely, you're the one falling behind, right? Well, not exactly. Although automation is, in general, a good thing, there is such a thing as too much automation. And blindly striving to automate everything under the sun is not necessarily the best strategy. Instead, you should be strategic about what you do and don't automate.

When discussing Prometheus and Grafana, our VP of Service Delivery said to me, "We can say whatever you want on our website or on a blog post but what REALLY makes a difference in terms of $$$ is DOING it in the field. Applying this in the field with real customers is where everything gets real. My customer was going full tilt to build a project for testing Prometheus, Grafana, ELK and Splunk for leveraging data intelligence until we stopped them. We told them unabashedly: 'Gents, we're sorry but that's just a messy strategy. You should be using XRay for that.' Sometimes you just have to go balls out with a customer ... well, they listened, and we delivered."