Operations | Monitoring | ITSM | DevOps | Cloud

Identify where requests are piled up, and trace them back to the technicians responsible with various technician reports in Analytics Plus.

Understand the life cycle of long-pending requests in your help desk using request history reports in Analytics Plus.

The Success Navigator saves you time and effort by quickly assessing your digital transformation readiness and providing clear recommendations on the prescriptive actions that can be taken to successfully achieve your business outcomes faster.

London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.

London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.

London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.

London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.

Track work that's yet to be completed, and predict when your project will be finished using the Project Burndown report in Analytics Plus.

Jira Service Desk offers a variety of reports to help you track vital metrics, including SLAs, time to resolution, customer satisfaction, and performance trends.

Learn how to set up the email channel in Jira Service Desk so customers can raise requests and reply to agents right from their inboxes.