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The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.

startingpoint

5 Software Applications Needed If Leaving Corporate to Start Your Own Company

Aug 21, 2024 By StartingPoint In StartingPoint
Leaving the stability of a corporate job to start your own company is a bold move. It’s a decision filled with potential, but it also comes with significant challenges. One of the most critical aspects of setting up your own business is ensuring that you have the right tools in place. The right software applications can help streamline your operations, optimize workflows, and manage customer relationships effectively.
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ivanti

Service Request Management Best Practices

Aug 20, 2024 By Lucas Tseng In Ivanti
Service request management is a critical component of IT service management (ITSM) that enables the efficient handling of employee-initiated requests. Ivanti research shows that 56% of IT professionals have seen an increase in service requests, while one in three professionals knows someone who has resigned due to feeling burned out, according to Ivanti’s 2024 Everywhere Work Report.
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startingpoint

Using Fractional Executive Software To Streamline Leadership

Aug 9, 2024 By StartingPoint In StartingPoint
Fractional executive software is reshaping how organizations engage and collaborate with high-level talent on a part-time or temporary basis. These platforms provide a streamlined approach to managing fractional executives, enabling companies to collaborate with top-tier expertise without the commitment of hiring full-time employees. Are you… If so, you’re in the right place.
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Who Helps the Helpdesk? Using NinjaOne to Maximize Efficiency

Aug 7, 2024 By NinjaOne In NinjaOne
Your IT help desk is the frontline defense against technical issues and user frustrations. But who helps the help desk stay efficient and effective? Join us for a webinar to discover how NinjaOne can be your ultimate ally in maximizing help desk efficiency. Field CTO Jeff Hunter will dive into practical tips and tricks that leverage the power of NinjaOne to streamline your IT operations. From automating repetitive tasks to enhancing incident response times, you’ll learn how NinjaOne can transform your help desk into a well-oiled machine.
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A few enhancements to the CMDB, language personalization, and more! - ServiceDesk Plus Premiere

Aug 1, 2024 By ManageEngine In ManageEngine
In this video, our product experts will walk you through the latest enhancements we rolled out to improve your ServiceDesk Plus experience. From learning how to securely integrate ServiceDesk Plus with third-party applications to delving into some of the newer enhancements we've introduced for the CMDB, here's everything that we have in store for you this June. Useful resources Follow us on social.
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ivanti

What's the Difference Between a Help Desk and a Service Desk?

Jul 15, 2024 By Ivanti In Ivanti
The differences between a help desk and a service desk might have once seemed clear. But over the years, plenty of things have changed – especially with the arrival of new technologies that have impacted how users and customers receive support. Let's compare help desk vs. service desk models and examine how this ongoing evolution has played out. One area where the distinctions between a help desk and a service desk are apparent comes when discussing IT Service Management (ITSM) solutions.
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Rod Thill and ServiceNow's Nick Tzitzon debunk AI myths

Jul 9, 2024 By ServiceNow In ServiceNow
Content Creator Rod Thill and ServiceNow’s Chief Strategy & Corporate Affairs Officer Nick Tzitzon sit down during Knowledge 2024 to debunk common AI myths, like whether or not artificial intelligence will take our jobs. Nick also shares his thoughts on the future of AI and how putting AI to work for people in the business world will have an impact.
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