Operations | Monitoring | ITSM | DevOps | Cloud

The recipe for a delightful employee experience is all about adding heaps and heaps of delightful service desk experiences. Think about it, what good is a service desk if it doesn’t solve your employees’ day-to-day tech issues? According to Forrester’s The State Of The Service Desk, 2022 report, only 66% of employees contact their service desk more than once a year.

Australia’s government has big aspirations to increase public service capability and capacity. By reducing its reliance on external firms and bringing capabilities in-house, the government hopes to boost efficiency, improve spending, and become a more equitable, inclusive employer. This transition won’t necessarily be easy. Manual processes and disparate legacy systems will make it difficult for government agencies to deliver great employee experiences.

Have you ever been in a job situation where you have no idea what to do? You look at the others, and they appear to be just as confused as you are, and you realize that no one else has any clue about what they should be doing either. If you run a business, you quickly learn that good communication is paramount and one of the primary keys to maintaining a productive business. Communication affects every single aspect of your workplace, especially when it comes to your place of operations.

When you visit the About section of a company’s website, you probably expect to find information about the company’s culture and values. In how many cases are those statements more hype than reality? Does the company do the things it needs to do to help its employees be their best? It’s never been more critical to foster employee engagement and productivity.

Technology is the catalyst that propels business innovation. It’s the means of ridding inefficiency, delay, and inconsistency from business processes. Technology is the essential element of success for virtually every business in every industry. That’s why technology excellence ranks at the top of every business leader’s list of priorities. Maintaining the level and quality of technology service you need to be competitive comes with many challenges.