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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
How to: Delay Notifications During Scheduled Maintenance
During scheduled maintenance windows, teams are often flooded with uneccessary alerts So, to dampen the alert noise, OnPage enables teams to delay notifications until the window is over. See how to do it#incidentresponse.
Build Resilient Operations to Future-Proof Your Business
Build resilient operations to future-proof your business with PagerDuty. Watch this demo to see how the latest innovations for the PagerDuty Operations Cloud come together to help a team tackle a major incident that took down a revenue generating service. You’ll see how the PagerDuty Operations Console provides visibility and control to respond and recover faster and how PagerDuty Advance, integrated GenAI capabilities, provide support at every step of the incident lifecycle. PagerDuty empowers customers to use AI and automation to improve efficiency, mitigate risk, and protect customer experience.
PagerDuty Introduces Enterprise-Grade, AI-Powered Innovations to Future-Proof Operations and Improve Business Results
Strategic enhancements built on PagerDuty's strong AI heritage expand the PagerDuty Operations Cloud, empowering organizations by protecting them from revenue loss and improving customer trust.
The Vital Signs: Why Managed IT Services for Healthcare?
Organizations across the globe are seeing rapid growth in the technologies they use every day. And while the healthcare industry has always been slow to adopt, they are quickly starting to benefit from the role new technologies play in enhancing patient care and operational efficiency. However, one major setback for healthcare SMBs when investing in advanced technology is working out how they are going to keep up with cybersecurity, performance, and management of these IT solutions.
Guide to incident response metrics and KPIs
IT incident management focuses on quickly identifying and resolving IT issues to restore normal service operations. Tracking key performance indicators (KPIs) of incident response is vital in minimizing service disruptions affecting customers and users. With so much data and many things to track, it’s difficult to identify which metrics and KPIs are right to track. What are the right incident response metrics to use to drive meaningful improvements?
Being Operationally Mature Can Save You Millions
On July 19th, a widespread technical failure crippled operations across industries, resulting in lost revenue, wasted operating costs, and damaged customer trust. For businesses that had built trust by providing reliable and resilient services, this had both an immediate and a lasting impact.
Introducing Enhancements to the PagerDuty Operations Cloud: Building Operational Resilience for the Modern Enterprise
Global outages and disruptions have become an inevitable reality for the modern enterprise. As digital dependencies deepen, organizations must effectively manage disruptions or risk damage to their customer experience, brand reputation, and bottom line. Today, we’re thrilled to unveil the latest innovations for the PagerDuty Operations Cloud.
Try these IoT Integrations in ilert
The Industrial Internet of Things (IIoT) industry is experiencing rapid growth and transformation, driven by advancements in connectivity, data analytics, and automation technologies. The number of connected devices and sensors is constantly growing and is expected to be around 18.8 billion by the end of 2024. More and more manufacturers rely on automation every day.
Why I like discussing actions items in incident reviews
Are incident reviews about learning or tracking actions? This question has sparked recent debate in incident management circles, including in my recent panel at SEV0 and in Lorin Hochstein’s post. Should the goal of an incident review be learning, or should it focus on tracking actionable improvements? When is the right time to discuss actions, and are they picked up just to make us feel better? From my experience, learning from incidents and identifying actions are inseparable.