Operations | Monitoring | ITSM | DevOps | Cloud

When we launched our fully-featured Microsoft Teams integration in May, our goal was clear: to provide enterprise teams with the robust and comprehensive toolset they need to manage incidents faster and more effectively – right where they work. It’s all part of our commitment to building the leading enterprise incident management solution. Today, we’ve enhanced our Teams integration by adding the ability to automatically create Microsoft Teams group chats directly from your Runbooks.

In today’s hyperconnected world, APIs are no longer just tools for integrating software—they are the driving force behind modern DevOps and incident management strategies. As organizations prioritize speed, scalability, and resilience, APIs have transformed from being enablers of connectivity to essential components in streamlining workflows, improving collaboration, and accelerating incident resolution.

We are excited to announce a native integration between ilert and Honeybadger.

We're thrilled to announce a native integration with ilert, combining Honeybadger's full-stack application monitoring with ilert's real-time alert routing and on-call management platform. ilert handles alert routing, escalations, and on-call scheduling, ensuring critical issues always reach the right person at the right time.

By Debbie O’Brien, Chief Communications Officer and Vice President of Global Social Impact at PagerDuty In today’s digitally-connected world, IT outages can be inconvenient at best and extremely challenging at worst.

Today, we’re excited to announce the release of our new ServiceNow integration in beta — designed to give engineers even more control to manage and automate incidents in FireHydrant while seamlessly keeping the rest of the organization aligned in ServiceNow.

Whether it’s your first or hundredth home call shift, preparing yourself both physically and mentally is crucial. These shifts can be unpredictable, demanding, and emotionally taxing, making it essential to prioritize your well being while maintaining your readiness to provide the best possible patient care. By adopting effective time management, organization, and healthy strategies, you can confidently navigate the unique challenges of home call shifts. Key Takeaways (TL;DR)

In our December update, we have significantly revamped and improved manual alerting. If you need to carefully evaluate incidents before distributing them manually to the respective teams or want to send critical operational updates to relevant personnel, you’ll love the new features we’ve introduced! Additionally, we’ve added intelligent filtering options for automatically incoming events.

With increasing numbers of alerts, keeping focus on the important and most critical alerts proves to be more and more of a challenge. A reduction of alert noise, meaning the prevention of too many created alerts and any kind of user notifications, is needed to ensure efficient alert response. While a detailed explanation of this topic is given in this blog post, a flexible and automated setup for your relevant resources can be achieved with Terraform using the ilert Terraform provider.