Operations | Monitoring | ITSM | DevOps | Cloud

A cold fact of SaaS Life™ is that you can’t make money when your product or website doesn’t work — and those lost dollars add up fast. Downtime, SLA breach paybacks, compliance fines, and other explicit costs are the easiest to quantify and they’re what most people think of when they think about incidents.

Each year, more than 296 million packages are shipped around the world via DHL and their premium service, Time Definite International. And at DHL Express Switzerland, a local unit of the international logistics and shipping company, the IT team provides solutions for tracking customs clearance progress, analytics, mobile and optical character recognition (OCR) scanning, and warehouse management on every package that moves through Switzerland.

CloudOps, or Cloud Operations, is quickly becoming the standard for managing IT operations in the cloud computing ecosystem. By transforming traditional IT operations to harness the full potential of the cloud, businesses are experiencing greater automation, collaboration, agility, and resilience. This article is a deep dive into the concept of CloudOps, its core components, the advantages it offers, and the steps necessary to implement it effectively within an organization.

Very few SaaS products exist completely independently. Between cloud service providers, payment processors, content delivery networks, and more, chances are you rely on external systems to keep your product working. When these systems fail, it can leave you feeling pretty helpless. In some cases you might have fallback options, but oftentimes all you can do is wait for recovery and clean up the fallout.

In today's rapidly evolving digital landscape, businesses increasingly rely on cloud computing and infrastructure to support their operations. As organizations migrate their workloads to the cloud, robust monitoring and management tools are paramount to ensure optimal performance, security, and efficiency. In response to this demand, Microsoft Azure has introduced the Azure Monitoring Agent (AMA), a powerful and versatile solution designed to enhance the monitoring capabilities of Azure resources.

We are excited to announce that we have raised a $12M round of financing led by Renegade Partners with participation from Google Gradient Ventures (Google’s AI-focused venture fund) and XYZ Ventures. This brings our total funding to date to $15.2M ($20M CAD) alongside our other existing investors Y Combinator and 8VC.