The past few years have led to a significant increase in customer demands, and customer service agents are feeling the pressure. According to a recent Zendesk CX Trends report, 68% of agents report feeling overwhelmed. Here at PagerDuty, we believe that happier customer service agents lead to more positive customer interactions and stronger relationships with your brand.

With 2021 seeing 5.1 billion records breached and an annual increase in attacks at 11%, the risk of security incidents is only getting greater every year. And when an attack hits, the cost to recover, which includes fines, penalties, legal fees, and much more, are also great. To help minimize the scope of financial damage, many organizations turn to cyber insurance. Albeit a relatively new branch of insurance, demand is already huge and ever increasing.

Required fields have been a hot topic at FireHydrant. Choose too many (or the wrong ones), and you unnecessarily annoy your team during an incident or encourage sloppy data entry that someone has to come back and clean up manually. Don't use them at all and risk insufficient data to efficiently propel an incident toward resolution.

The amount of data volume and complexity within tech stacks is continuing to increase with no sign of slowing down. As a result, many organizations are facing significant challenges related to tool sprawl and the overwhelming amount of data that needs to be exchanged between all the different systems. The result is this new rapid pace of data which brings a need for faster flow and exchange of information.