Operations | Monitoring | ITSM | DevOps | Cloud

“Existing workload automation strategies are unable to cope with the expansion in complexity of workload types, volumes and locations driven by evolving business demand, as per Gartner. Digital business is slowed without collaboration and automation inside and outside of IT, leading to siloes of capabilities across business and IT teams.Cost optimization is an evolving challenge, driven by technical debt and requirements to demonstrate business value of investments.”

According to the Uptime Institute’s 2022 Outage Analysis report, one out of every five companies has experienced a “serious” or “severe” incident over the past three years—a percentage that’s increasing. Those incidents are expensive: over 60% cost more than $100,000, while 15% set their companies back close to $1 million.

I firmly believe in never letting a good incident go to waste. Incidents expose weak spots and create opportunities for medium and long-term investments. In analyzing incidents and understanding their root causes, organizations can identify areas that require additional resources or enhancements. When incidents are used to align your platform and product engineering, it opens up opportunities to enhance the performance and security of your product.

The pandemic has exacerbated the staff shortage in healthcare, placing a disproportionate burden on the industry, and underscoring the significance of effective resource scheduling. While resource scheduling encompasses the allocation of healthcare staff and physical resources and assets, in this blog, our primary focus will be on healthcare staff. Resource scheduling plays a vital role in ensuring the smooth operation of healthcare facilities.

Overwhelming volumes and varieties of observability data most businesses encounter on a daily basis is impossible for IT operations teams to manually sift through successfully. This can be a troubling reality when frequent high-value business data is required to consistently maintain the uptime and integrity of your services and applications.

User July update includes a new and optimized user management in the web portal and a new feature in the duty scheduler, which allows to easily create stand-ins for scheduled duty personnel. Furthermore, it is now possible to acknowledge or close Signls directly during the call. As always, all details can be found in this blog article.

Critical Incident Management is designed to handle disruptive and unexpected events that threaten to harm an organization or its stakeholders. These incidents range from cyber attacks and system failures to natural disasters and global pandemics. The importance of critical incident management cannot be overstated, as it is a pivotal process that maintains business continuity and ensures smooth operations despite adversities.