Curious about incidents vs. problems? We explain the differences and how to handle each one. ‍

Every interaction with our customers, partners, and employees is special – but this year’s PagerDuty Summit went far beyond my wildest dreams. Together we committed to helping you learn and grow in how you manage business critical operations – in other words, getting you ready for anything in a world of Digital Everything.

In the first blog this demo series, we showed you how to use Restorepoint to remediate after a network breach. In our second blog of this three-part series, we walk you through a change management instance—showing how to speed problem resolution and how to mitigate the impact of poor change management to minimize MTTR.

For the past four years, Catchpoint and various partners have been running a yearly SRE Survey. This year, Blameless is excited to partner with Catchpoint for the fifth annual survey. We want to hear from you if you are in a DevOps or SRE role or even if you work on reliability with some other title or role. There are tremendous, valuable learnings when we listen closely to practitioners.

One of the most critical aspects of monitoring your digital assets is getting a timely alert when something goes wrong. Even when you finish building a monitoring stack and expose metrics on a beautifully designed dashboard if you cannot notice abnormal behaviors and fail to take pre-emptive or follow-up actions swiftly, this means your monitoring system does not serve the purpose.

In a world of digital everything, teams face increasing complexity. Ever-growing dependencies across systems and processes put customer and employee experience, not to mention revenue, at risk. There is simply too much data to sift through and correlate for humans to understand what is important and know when something is going wrong.

Customer-facing teams have their hands full doing whatever they can to address customer issues quickly. At PagerDuty, our goal is to ease the burden of these teams by giving them the tools and access they need to deliver excellent customer experiences. Over the last year, we have deepened our integration with Salesforce Service Cloud, allowing users to work directly within the platform, reducing the need to context switch.

We know our customers rely on PagerDuty as the backbone of critical real-time operations, so we want to make sure each and every enhancement helps streamline incident response. How can we help our customers spend less time firefighting and more time innovating? One of PagerDuty’s values is Champion the Customer – and we take this very seriously. When building and improving features, we aim to keep a pulse on what’s going on with our customers: what’s keeping them up at night?

Insight Partners is a leader in working with scale-up companies that have existing product/market fit and can use our help establishing best practices for their businesses. But my specific focus is in developer-driven companies. I look for the best technical teams that are building products that developers love and adore.