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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Extend Incident Alert Management to ServiceNow ITSM (Two-way integration)

Sep 21, 2023 By OnPage In OnPage

Discover how OnPage's incident alert management solution can be seamlessly extended to ServiceNow's ITSM solution to provide a more efficient and streamlined service delivery experience. The two-way integration ensures that high-priority alerts are given top priority and reach the right team member in a timely manner. And, that's not all -- IT teams gain synchronization across audit trails, alert statuses, and notes, eliminating the need for app hopping and providing all the necessary information in one location.

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How incident io thinks about learning from incidents

Sep 21, 2023 By Incident.io In Incident.io

A overview of how incident.io thinks about incidents, and how they promote learning in a smaller organisation.

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The struggles of actually applying incident theory

Sep 21, 2023 By Incident.io In Incident.io

Chris explains his thoughts on the theory of learning from incidents, and why work needs to be done to close the gap and help folks actually trying to get their job done.

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The Unplanned Show: Things every PagerDuty user should know

Sep 21, 2023 By PagerDuty In PagerDuty

What are the secrets to successfully adopting PagerDuty? Dormain will sit down with Senior Manager of Customer Success Engineering, Matt Linebarger to get his list of things he wished every PagerDuty user knew.

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What's wrong with MTTR?

Sep 21, 2023 By Incident.io In Incident.io

Taken from our a full debrief on "Learning from incidents is not the goal", Chris walks through MTTR, the justifiable bad rap it has, and his thoughts on it as a measure.

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Active and passive learning from incidents

Sep 21, 2023 By Incident.io In Incident.io

In this video, Chris shares his thoughts on the difference between active learning: writing and sharing debriefs, meeting to walk through an incident, etc., and passive learning: running incidents in the open, dynamic collaboration, reviewing past incidents.

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The Debrief: Learning from incidents is not the goal

Sep 21, 2023 By Incident.io In Incident.io

In this video, incident.io co-founder and CPO Chris Evans walks through his blog post "Learning from incidents is not the goal". We cover why he wrote this, his thoughts on the gap between theory and practice, and how people can really learn from incidents.

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How to use the Rest API to manage SIGNL4 categories

Sep 20, 2023 By Ronald In SIGNL4

The categories in SIGNL4 are a powerful tool to make it clear to users at first glance what a particular alert is about. For example, colors, icons, location and predefined texts can be configured here. Categories can be created and edited manually.

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Top 5 Resiliency Trends of 2023

Sep 20, 2023 By Rohit Ghumare In Rootly

In today’s world, resilience is no longer a conditioned desire or methodology to try but has become a necessity for sustained success in software development and IT operations. As DevOps and Agile teams keep moving forward to cross boundaries, come up with new methodologies, and drive innovation, it is now important to have the ability to quickly recover from failures, adapt to changing conditions, and maintain high performance under pressure.

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Twelve Key Learnings from PagerDuty People Team's Generative AI HackWeek

Sep 20, 2023 By Joe Militello In PagerDuty

Sometimes innovation requires ideas unconstrained by traditional structures and removed from day-to-day responsibilities. It was in this spirit that PagerDuty’s People HackWeek–a friendly competition to explore how generative AI might impact the future of HR–was born.

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