Our second May update brings fragment search for category keywords (wildcards), content enrichments for Signls via categories, and an improved zoom level toggle in the duty scheduler. All the details are in this blog article.

It feels a bit surreal stepping into the Regional Vice President of Sales position here at BigPanda just a few months after the company achieved Unicorn status. In more than 15 years of managing enterprise software sales, this is the first time I knew I was going to play a critical role in facilitating a company’s ascension to the top of their sector. Even in college, I knew this is what I wanted.

These days, more and more IT teams spend much of their workday in Slack. It’s essentially a second virtual home. For those employees who find Slack their main source of communication, it stands to reason that you need to access tools, bots, apps, and more – directly within the Slack environment. You shouldn’t have to leave your home to get your work done, and you shouldn’t have to leave Slack to communicate with and update your team and your clients.

Wondering about severity vs. priority? We explain severity and priority and discuss their differences and their impact on the incident management process.

We are excited to announce that PagerDuty® Runbook Automation and PagerDuty® Process Automation On Prem are now available on the AWS Marketplace, the leading global cloud provider. With more than 200 different cloud services, AWS makes it simple and attractive to build and grow your cloud-native business and/or migrate your existing infrastructure to the cloud, so you can begin to take advantage of the unlimited scale, agility, and flexibility the cloud offers.

Inflation is running rampant, the world stage is unpredictable, and what’s happening in the U.S. markets has been dubbed the “tech wreck.” A common theme I’m hearing come up in conversations across industries right now is value — we’re all looking to maximize every dollar spent, every hire made, every hour logged. For a lot of companies, this means looking at processes and tools with a critical eye for not only cost savings but also cost avoidance.

Incident management is a practice that seeks to resolve business-impacting events in the most efficient manner possible. But not every problem that arises requires an incident response, and it’s crucial that teams know the difference between a problem and an incident. Responding to problems may be part of daily routines, or small ad hoc projects that don’t require more than one resource or a significant time commitment.

At first glance, people tend to think that incidents are cut-and-dried, relatively objective occurrences. But if you look closely, incidents are highly varied, often require unique handling, and often defy clear answers to something as seemingly simple as knowing when they even start.