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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Choosing the Right Incident Notification Tool for Your Incident Response Plan

Is your IT team ready to respond to an increasing volume of data security incidents? According to the 2021 Annual Data Breach report from the Identity Theft Resource Center, 2021 saw a record number of data breaches, representing a 68% increase from the year prior. The most recent Cost of a Data Breach report from IBM shares the Ponemon Institute’s finding that the average data breach is a $4.24 million expense, up 9.8% from the previous year.

Mattermost Playbooks How-to: Release Management

Releasing software to users has become a sophisticated and intricate process that requires high levels of consistency and coordination. A release has to be built, brought together, documented, tested and deployed, which requires coordination of at least four separate teams and a generous handful of pipelines and other tools. Without a well-documented process things can get messy very quickly, causing stress for everyone involved.

Mattermost Playbooks How-to: Incident Resolution

Whether you’re part of a team managing SaaS products or a high-security digital workspace, sometimes Things Go Wrong and must be addressed with extreme care, professionalism, and predictability. For outages, data breaches, vulnerabilities and more, you and your team are juggling a variety of tools, processes, and rigid incident management systems. When the on-call pager goes off at 3 am almost no one has the ability to remember every step needed to kick off all the response workflows.

The Cost of Downtime: How Much Does an IT Outage Cost Your Business?

Life in the world of managed IT services is not without its pleasant surprises. Although we’re an industry of system builders dedicated to facilitating the smoothest of operations possible, downtime still happens. An unexpected system or network failure is not uncommon. In fact, it's inevitable. Even some of the world’s biggest companies can’t get away without painful outages.

GrafanaCONline 2022 Day 1 recap: Grafana 9 release, Grafana OnCall open source, Grafana and Grafana Loki in space, and more!

GrafanaCONline 2022 is off to a great start with exciting news from around the Grafana-verse and a jam-packed day filled with dashboards showcasing how Grafana is used in space, in industrial IoT, at live events, and even in an effort to prevent food waste.

Mattermost Playbooks How-to: Software Feature Development

For teams that follow a structured build and release cycle, having a reliable, shared workflow makes the difference between chaos and consistency. With every new feature in development the team needs to know what the specs are, how it fits in the roadmap, what the customer feedback was, where to find the repository, who is responsible for each step, and so much more.