Operations | Monitoring | ITSM | DevOps | Cloud

We’ve integrated IsDown with PagerDuty so you can manage alerts in the same place you manage all your other alerts. The PagerDuty integration is part of our strategy to make it easy to monitor all the business dependencies that companies nowadays have. We live in a world where SaaS rules the world, and companies prefer to buy vs. build. But with that comes the problem of monitoring all these dependencies, which are critical to daily operations.

In June, the research firm GigaOm, published the 2022 edition of their annual Radar for AIOps Solutions, having had time to digest the contents, it seems a good time to summarize the key takeaways from the Moogsoft perspective. Firstly, in case you are not familiar with GigaOm, here’s a brief introduction.

MTTJ – The time taken to join a meeting, and delays caused in ensuring right people are available, can be avoided using software automation and tools. This is not an often talked about topic, but am sure everyone is affected directly from this. We discuss this in detail here. What, why and how it can be avoided?

Deep into an incident, Slack firing, up to your ears in decisions, not sure where to turn next? It’s easy for external communication with your customers to fall far down the list of priorities in these moments. However, these are the exact situations where comms are vital, and where underestimating their importance can having damaging and lasting effects on your organisation.

Every product or application needs a release strategy. It’s how you can double check that everything in your deployment is appropriately tested, validated and verified. Having a standardized release strategy in place allows your team to follow a protocol and reduce the number of unknowns they must face in the product life cycle. However, there are a few considerations to make this critical process run smoothly.

Today’s modern cloud architectures centered on AWS are typically a composite of ~250 AWS services and workflows implemented by over 25,000 SaaS services, house-developed services, and legacy systems. When incidents fire off in these environments—whether or not a company has built out a centralized cloud platform—distinct expertise is often a necessity.

When an incident inevitably occurs, many organizations have a well-prepared incident management team that springs into action. Whether it’s a power outage or security breach, an incident can damage your company’s operations if not handled properly. A strong incident response team is critical to mitigating any negative impacts successfully. Furthermore, once your team resolves the problem, you should initiate a postmortem to detail the incident and record any lessons learned.

“Make life easier” isn’t a mantra for the lazy—it’s a way to drill down on important automation in the IT Ops room. When Ryan Taylor, VP of solutions engineering at Transposit, talks about his experience and outlook in the IT Ops chair, people tend to listen.

Eventarc is a Google Cloud offering that ingests and routes events between GCP products, such as Cloud Run, Cloud Functions, and Pub/Sub, making it easy to build automated, event-driven workflows in complex environments. By taking care of event ingestion, delivery, authorization, and error handling, Eventarc reduces the development overhead that is required to build and maintain these workflows and helps you improve application resilience.

It isn’t the first time you’ve heard us say this and it won’t be the last: getting your post-incident process right is a game-changer. Being able to run effective debriefs and create useful postmortems helps us learn from our mistakes, respond better to future incidents and identify how we can build resilience in our product and teams. In short, it’s the thing the shifts the dial from just “fixing” to actually improving.