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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

OnPage Mentioned in Gartner's Hype Cycle for Clinical Communication and Collaboration

Clinical communication and collaboration (CC&C) systems enhance care coordination to improve the patient experience. The systems are equipped with secure mobile messaging, allowing care teams to ditch their insecure pagers for HIPAA-compliant smartphone applications. Gartner, the global leader in tech research, has released its Hype Cycle for Real-Time Health System (RTHS) Technologies, 2020.

Leaders, Here's how to Encourage Full Service Ownership

Service ownership is becoming common practice and its benefits are well-known. These perks include happier customers, aligned teams, and fewer incidents. While this sounds great, it’s often easier said than done, requiring a culture and mindset shift. Leadership will need to encourage and empower teams to adopt the “you build it, you run it” mentality. Here are some ways leaders can help get teams on board.

How SLOs Help Your Team with Service Ownership

Service ownership is becoming a best practice for teams looking to innovate while maintaining the level of reliability that customers expect. Service ownership means seeing the service through its entire lifecycle. In short, it means you build it, you run it. You’ll be responsible for the service’s security, reliability, performance, and quality. This doesn’t mean you won’t have help from SREs to optimize or automate toil.

Summit EMEA: How Vodafone Is Enabling Immutable Telemetry

In June, we were delighted to host our first ever virtual PagerDuty Summit EMEA! Llywelyn Griffith-Swain, SRE Manager, and David Jambor, Head of Systems Engineering at Vodafone, were among our speakers. They outlined Vodafone’s approach to achieving immutable telemetry. David opened the session by defining Vodafone’s strategic goals. “Our vision is to create an engineering-driven culture,” he explained. “We want to empower development teams to be self-sufficient.

Why Observability Matters to Site Reliability Engineers

This is the first in a three-post series themed around Ops-led DevOps, where I’ll explore the relationship between observability and a set of software delivery lifecycle practices that support the adoption of DevOps practices and the transition from project to product-centric ways of working. I’ll start with Site Reliability Engineering, move onto Value Stream Management and finish with Continuous Delivery.

Webinar: Modern Metrics to Understand Operational Health

In this webinar, you'll learn what are the SRE metrics to better gain insights into operations health. We walk through common challenges and pain points in understanding operations health, metrics to measure based on your maturity journey, and a live demo to show solutions in action.

Deliver CASB policy alerts via OnPage to ensure rapid response

A simple, efficient way to deliver CASB policy alerts, ensuring that the SOC teams are notified of policy breaches immediately in order to start the incident triage and remediation process using OnPage incident alert management system. About OnPage Organizations large and small, are adopting OnPage's intelligent alerting solution, ensuring that encrypted, secure critical incident notifications are NEVER missed and are always delivered to the right person at the right time.

PagerDuty Paying Dividends for Form3's Digital Payment Platform

Your payment systems have slowed to a crawl, customers are getting impatient and abandoning their shopping carts both online and in stores, and you’re losing money every minute this problem goes on. Behind the scenes, technical responders are scrambling to resolve the issue before it impacts more customers—and before even more money is lost.