Operations | Monitoring | ITSM | DevOps | Cloud

After you have stopped an incident from affecting your customers, you need a more thorough investigation in order to prevent similar incidents in the future. Postmortems record the root causes of an incident and provide insights for making your systems more resilient. At the same time, postmortems can be difficult to produce, since they require deeper analysis and coordination between teammates who are busy with the next development cycle.

Organizations are always looking for new ways to innovate and reduce costs and allocate resources more efficiently. In this blog post, we will look at how enterprises handled incidents before and after deploying AIOps.

As software development teams struggle with spotty, siloed software delivery cycles, the DevOps approach provides relief by unifying stakeholders to achieve faster, collaborative and continuous software delivery. However, the DevOps methodology fails if it does not address the issue of DevOps burnout. In this post, we’ll uncover strategies that DevOps teams can use to better manage their work environment.

In today’s world of digital everything, where customers are increasingly demanding instant updates when problems occur, it’s more important than ever to take immediate action. Seconds matter, and teams need to be empowered to proactively solve customer-impacting incidents as quickly as possible.

Quickly and efficiently manage your incidents with FireHydrant and Backstage!

We’re proud to announce that our front end FireHydrant plug in has been open-sourced as part of Backstage, an open platform for infrastructure tooling, services, and documentation created at Spotify. We introduce FireHydrant’s incident management and analytics in Backstage, where you can quickly and efficiently manage your incidents.

Yippie! Our September update adds live call routing as well as a voice mailbox with notification feature to SIGNL4. All details can be found in this article.

Establishing a formal SRE practice can be either a 'nice-to-have' or a 'must-have' depending on org size, and team structure among other important factors. In this blog, Ricardo Castro shares his thoughts on the key SRE principles that every organization must incorporate and when they should incorporate in their SRE journey.