Operations | Monitoring | ITSM | DevOps | Cloud

Incidents that disrupt services are unavoidable. But every breakdown is an opportunity to learn & improve. Our latest blog is a deep dive into best practices to follow across the lifecycle of an incident, helping teams build a sustainable and reliable product - the SRE way As the saying goes, “Every problem we face is a blessing in disguise”.

If you've been familiar with FireHydrant previously, you've probably started to notice some strange things going on with the FireHydrant brand over the past several months. New pages? New content? New messaging? New colors? Yes, your eyes do not deceive you, we've been making some changes!

At AlertOps, we believe our job doesn’t end when you complete the procurement of our software service. It has just begun, our support team is only a call, email or chat away, to guide you toward your goal. Our Customer Success team will also be in constant touch, helping you with your issues at hand, guiding you on your usage patterns, recommending any under-leveraged options and highlighting new features and service that we rolled out.

IT monitoring involves the use of a combination of technologies to simultaneously ensure IT equipment performs as expected and resolve any identified IT problems. The capabilities of IT monitoring technologies vary; some technologies can perform a basic assessment of equipment across an IT environment, while others can automate the identification and remediation of equipment issues. Your business can leverage monitoring technologies, but optimizing their value requires careful evaluation.

AlertOps is built for today’s fast paced enterprise. Managing an incident can many times be a chaotic time, so a streamlined workflow, that automatically routes to the next step in your business process, helps resolve the issue at hand quickly. End to end automated workflows, aided by rules engine, allow you to optimize your processes and manage tasks efficiently.

If there’s one universal constant in the world of business, it’s that things will go wrong. Probably at the most inconvenient of times and in the most inconvenient of ways. It’s Murphy’s law, or, if you’re from England the much more fun, “Sod’s law”. These moments can define your business more than any other. Unfortunately, far more than usual day-to-day ever will.

With increasing complexity and workloads, the world of IT operations is constantly evolving to meet the needs of digital-first organizations. Automation, AI and DevOps are intersecting today like never before. A constant influx of new technologies means new terms. Here's our take on the meaning of leading words and phrases in the space right now.

We believe that our customers should not have to make compromises in their business process to implement and use AlertOps. AlertOps offers total flexibility, meaning it is highly configurable, legitimately addressing your pain points. One of our core tenets, that we use from our ideation stage of our product roadmap, thinking through the various design aspect to allow the maximum flexibility for the user to configure the software to their needs.

Nobody will dispute that a common goal of DevOps pros and SREs, and really any company today, is to delight their customers more by disappointing them less. This was the theme of a recent live webinar focused on announcing a new game-changing partnership between Datadog and Moogsoft. The live session combined remarks by Moogsoft CEO Phil Tee and CTO Dave Casper on bringing together the best of these two technologies with a new seamless integration.

Many IT vendors claim to provide value and help organizations strengthen their digital operations, but we wanted to go a step further and quantify our true business value. We recently commissioned a study1 with leading analyst firm IDC to capture and measure what kinds of results our customers are able to achieve by using our platform.