Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

How to get mobile push notifications from any service

Love 'em or hate 'em, mobile push notifications can be very useful. They are not as intrusive as a phone call and have better information formats and control than text messages. Which is why it can be very frustrating to not get push notifications for your favorite product because it doesn't have a mobile app. In this post, we will see how to get mobile push notifications from any service, even if they don't have a mobile app.

What's New: Updates to Event Intelligence, Compliance and Reporting, and More!

We’re excited to announce a new set of updates and enhancements to the PagerDuty platform! These updates are designed to help organizations accelerate cloud migration, provide premium levels of customer service, streamline collaboration and communication, and deliver a seamless customer experience in the moments that matter most.

How to speed up incidents with a lot of cooks in the kitchen

In one of our recent webinars we discussed a substantial challenge IT Ops teams face in today’s complex IT environments: defining and clearly communicating incident/operational roles and processes, in an effort to create a well-coordinated incident management lifecycle. This lifecycle is essential for restoring service as quickly as possible when disruptions occur. Following are the highlights of that discussion, also recently published in an ApmDigest article.

9 Barriers to DevOps Implementation

The DevOps model unites development and IT operations to create a powerful organizational culture to achieve business goals more efficiently. Formerly siloed teams can now collaborate continuously to build more robust products, with increased confidence, and achieve business goals faster. The model has the power to transform operations, but there are barriers to DevOps that must be overcome first.