It's Time We Throw Out the Usage of 'Postmortem'
To put it bluntly, did someone die? In engineering, let’s hope your answer is a resounding no. So why do we continue to use the word ‘postmortem’?
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
What are MTTR, MTBF, MTTF, and MTTA? A guide to Incident Management metrics
In the present fast-moving digital world, it has become critical for businesses to measure and track their service delivery performance especially the incident management metrics that monitor the uptime of systems, downtime due to outages, and how fast and efficiently issues are resolved because even a slight glitch in the system can cause disruption in the business processes costing millions of dollars.
Using BigPanda and ServiceNow to prevent and resolve outages
BigPanda augments ServiceNow and helps IT Ops teams work more efficiently in modern IT Stacks, reducing MTTR by 40% or more. By using BigPanda and ServiceNow together, IT Ops teams are provided with real-time service mapping for dynamic infrastructures, can easily reduce and automate ServiceNow ticketing, and are able to surface the root cause changes affecting their continuous delivery.
Customer Devotion: How We're Bringing OneDuty to Life
It’s been almost a year since the world changed overnight and industries across the world quickly adapted to living, working, and learning fully virtually. While the world seemed to stop in an instant, many businesses saw an increase in demand and new challenges. PagerDuty was no different.
How to get a phone call when your API fails
Learn how you can get a phone call alert when your API fails. Spike.sh sends you alerts via phone call, SMS message, email and Slack when you have any issues in production. Spike.sh integrates with your infrastructure, performance monitoring, error tracking, uptime monitoring, API monitoring and cron job monitoring tools. Our integrations include AWS, Google Cloud, Datadog, Grafana, Prometheus, New Relic and many more.
How to get a phone call when your cron job fails
Learn how you can get a phone call alert when your cron job fails. Spike.sh sends you alerts via phone call, SMS message, email and Slack when you have any issues in production. Spike.sh integrates with your infrastructure, performance monitoring, error tracking, uptime monitoring, API monitoring and cron job monitoring tools. Our integrations include AWS, Google Cloud, Datadog, Grafana, Prometheus, New Relic and many more.
Beginners Guide to Incident Postmortems
Successful and blameless postmortems can turn incidents into a gift of learning and prevent repeat mistakes.
Communicate outages, showcase reliability and build trust with status pages: Site24x7 StatusIQ
In this video, we'll show you how you can transparently communicate outages and incidents to your customers using status pages and reduce the number of calls to your helpdesk.
How to setup a Signl4 2 way connection to ConnectWise Manage
A brief walkthrough of setting up a 2 way connection between the ConnectWise Manage app and the Signl4 Mobile alerting app.
The unattainable promised land of tool consolidation
It’s on the agenda of almost every CIO, COO and CFO, and sounds like a great idea in general: tool rationalization, often trying to standardize on top of a single vendor. It can reduce costs and provide a streamlined IT Ops process through data consistency, a single pane of glass and a single source of action.