The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
With increasing complexity and workloads, the world of IT operations is constantly evolving to meet the needs of digital-first organizations. Automation, AI and DevOps are intersecting today like never before. A constant influx of new technologies means new terms. Here's our take on the meaning of leading words and phrases in the space right now.
Many IT vendors claim to provide value and help organizations strengthen their digital operations, but we wanted to go a step further and quantify our true business value. We recently commissioned a study1 with leading analyst firm IDC to capture and measure what kinds of results our customers are able to achieve by using our platform.
With our February 2021 update, we have added more features to our account management portal. We’ve now added a copy mode to the duty and shift calendar providing an even better shift and duty scheduling experience. You can now also monitor your personal profile and change your password in the account portal. We have now also added 2-way integration capabilities for ServiceNow and Checkmk.
Enterprise Alert® is the leading enterprise-class software for automated, targeted, and traceable alerting. But what does “escalation” mean in this case? In the course of my work, be it with new customers, existing customers or even prospects, I repeatedly find that the term escalation is often defined very differently. Therefore, I would like to clarify in the context of this blog what we mean by escalation.
Unlike the previous year, more managed service providers (MSPs) are embracing digitalization in 2021. Many organizations have adopted a remote-first mentality and are investing in technologies that are strategically aligned with this new way of life. Despite the 3.2 percent decline in IT spending in 2020, Gartner projects that spending will surge and reach $3.9 trillion worldwide in 2021. More IT organizations are investing in enterprise software as remote work becomes essential.
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Healthcare information technology (healthcare IT) trends focus heavily on process improvements and clinical efficiencies. Providers can use advanced, emerging technologies to deliver quality care and overcome the challenges of today’s global health crisis. Trendspotting allows healthcare organizations to stay prepared for disruption and ensures they continue to innovate every year.
