If your end users regularly report issues before your Operations team discovers them, you need AIOps for earlier detection, faster action, and more precise diagnostics.

A lot of tech companies struggle with creating an effective and efficient on-call schedule internally for their product and service, this results in much longer downtimes when something goes wrong. They often over-burden their team members with repeated on-call duty which results in team member fatigue. Here’s how to create an on-call schedule that your team might love.

Service Level Objectives, or SLOs, are an internal goal for the essential metrics of a service, such as uptime or response speed. We’re probably familiar with this definition, but what is the value of setting these goals? We’ll take a look at SLOs as both a powerful safety net and a tool to inform the allocation of engineering resources, while also considering the cultural learnings of SLO adoption.

欢迎! [Huānyíng] In Mandarin, this means “welcome,” the first Chinese phrase I ever learned as a Mandarin Language Minor in college. It took me two weeks to understand the tonal variations, one week to memorize and properly execute the written stroke pattern, and another week to hone the ability to say it with confidence to my teacher (aka 老师 [Lǎoshī]).

Arild Jensen, SRE Manager at Upwork, talks about his journey into SRE and some best practices he picked up along the way including implementing a blameless culture, code review and making decisions based on hard data.

From open-sourcing our employee security training to sharing security best practices, PagerDuty is committed to contributing to the security community as a whole and considers security as a company-wide commitment. Our customers trust us to keep their data safe and secure. And on December 13, 2019, we took another step in embracing that trust by completing our SOC 2 Type 2 examination.

In the ever-changing healthcare industry, hospitals or treatment centers continue to experience an upswing in technology innovation and adoption. Tech innovation in healthcare equates to quick response times and maximum patient satisfaction. At its core, new technology and processes are built to streamline healthcare workflows, ensuring that patient issues are always addressed. In this post, you will discover six healthcare trends that will make an immediate impact on healthcare in 2020.

As Engineering teams start spending more time and effort on incident response, they are usually focused on improving process with their specific team. We think there are additional benefits that can come from a holistic approach to improving incident response across your organization. In this post, we will explore how you can enable Engineering and Customer Success teams to work more effectively when an incident occurs.

When something goes down, the first thing a customer does is check if there is something wrong with their systems or if it is an issue with one of their service providers. So it’s important to make sure that your status page has all the information that is needed where they don’t feel the need to raise an issue or create a ticket, adding to your support costs.