The underlying infrastructures behind IT systems have become complex and overloaded. A single incident in today’s IT stack can shut down large chunks of a business and cost it millions – or even billions. Because of that, many businesses consider implementing AIOps in their IT operations an important part of their future.

Incident escalation is one of those seemingly mundane issues, the importance of which is often underestimated. Simply put, the escalation process is used to flag issues so that the relevant personnel can respond to situations. Implementation of a well-designed escalation process, however, is anything but simple.

Time-sensitive situations require immediate action, ensuring that a goal or task is achieved within a restrictive deadline. This is the case for Search and Rescue Dogs of Colorado (SARDOC), a non-profit organization dedicated to finding missing persons in mountainous and wilderness regions.

Transformation of IT Ops When I think of the term IT Ops I immediately think of Enterprise IT and the traditional attributes that make up this function – many of which are in the middle of an industry-wide disruption – and its associated impact. At LinkedIn, when we first looked at business process support, shadow IT and non-accounted-for IT spend, about 10 years ago, it was a bit of a revelation to me how the landscape had already changed by then.

Gartner’s Hype Cycle for ITSM report highlights tools or technologies that improve IT operations. It’s a comprehensive, in-depth document, allowing support teams to gain insight into the latest innovations, industry trends and recommendations. The OnPage team is pleased to be included in the latest Hype Cycle for ITSM report, listing OnPage’s solution as a trusted, reliable source for IT service alerting (ITSA).

At Opsgenie, our highest priorities are uptime and performance; our product’s very purpose is to enable our customers to keep their always-on services on – always. The Opsgenie team has achieved 99.999% uptime over the last 12 months, during which we enhanced our platform with new features and integrations and joined the Atlassian family.