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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

PagerDuty Atlassian Jira Software Server and Data Center Integration V4 How-To Video

Learn how to integrate (install/configure) the PagerDuty Atlassian Jira Server and Data Center Integration V4 and test the integration workflow. Enjoy a suite of capabilities that allows users to coordinate an incident response right from a Jira issue by using the PagerDuty sidebar. Drive synchronization and collaboration between teams with complex workflows. Map users and accounts across PagerDuty and Jira Server and Data Center.

Create On-Call Schedule Exceptions in Just a Few Clicks

OnPage’s incident alert management platform continues to evolve, providing powerful features and capabilities to clients. The OnPage product team proactively monitors requests for future advancements and launches them to enhance clients’ business processes. Continuous innovation allows OnPage to align with growing business needs, while adapting to the ever-changing trends of the digital operations world.

How to implement an automated health check alert for Enterprise Alert database

Enterprise Alert is the central hub for managing critical alerting, notifications, and remediation needs. It is a database-driven application and most of the time, once set up and configured, it just silently does its job in the background.

Improved 2-way integration with BMC product family

With our latest release 8.4.4, we included a number of changes to our 2-way smart connectors for the BMC product family to improve running scenarios as well as to ease the way for more integration to benefit from the reliable notifications and remote remediation capabilities Enterprise Alert offers.

Is ITIL Dead or Alive? Here's the CTO Perspective

Our CTO and Field CTOs spend a substantial amount of their time talking to customers, industry leaders and domain experts, gaining extraordinary insights and subject matter expertise on the most current and burning issues in IT Operations. Listening to them speak at events, webinars, prospect meetings and even as part of random watercooler chats, we always thought it was a shame we didn’t have a platform to share their wisdom on a broader scale.

Building Your HIPAA Compliance Checklist

Achieving HIPAA compliance is a key objective of today’s healthcare facilities and treatment centers. It ensures that patient information and electronic health records (EHRs) remain protected. Though important, some healthcare facilities fail to achieve HIPAA compliance. The inability to achieve compliance results in the loss of sensitive patient information, and requires facilities to pay hefty fines as a result of the intercepted data.