Operations | Monitoring | ITSM | DevOps | Cloud

Are you wondering what it takes to become an SRE from a SysAdmin background? Our latest blog, covers the growth areas and technical skills needed to successfully transition to an SRE role. The last decade has seen widespread adoption of SRE practices based on the best practices laid out by Google. Many SysAdmins have observed this trend and are now evaluating becoming SREs. Which gives rise to the question how much of a skills overlap is there between an SRE and a SysAdmin?

Digital initiatives are on the rise, with spending on the public cloud expected to increase by 18% in 2021. These initiatives are also driving customer service teams towards operational excellence with a focus on customer advocacy and engagement. As more companies embrace the cloud and digital-first operating models, customer service organizations are finding they need to be more proactive in order to create great customer experiences.

Our December update lets it rip once again: From now on, you can create and manage multiple teams in your SIGNL4 subscription. For this purpose, we have also added a new user role and enhanced our web app. This makes it much easier to centrally manage multiple departments in your organization. Creating, setting up and supporting these departments or teams thus becomes a breeze. All details can be found in this blog article.

Managed service providers (MSPs) face ransomware, malware, and other cyber attacks — and these issues can affect both MSPs and their clients. To understand the full impact of an MSP cyber attack, let’s examine the topic in more detail. Businesses use MSPs to manage IT infrastructure and other resources. In doing so, businesses outsource the maintenance and care of applications, networks, security, and other aspects of their IT operations to a third-party.

At PagerDuty, our 13,500+ customers are the reason we come to work every day.

We recently surveyed 700 DevOps and IT practitioners around the world and found that more than 80% of organizations have experienced a significant increase in pressure on digital services since the start of the pandemic. Compared to 6 months ago, respondents reported a 47% increase in the number of daily incidents, and 62% of DevOps and IT responders work at least an extra 10 hours per week resolving incidents.

There’s an AI-led developer and operations (DevOps) evolution afoot which is stoking SREs’ increasingly critical efforts to assure and improve the customer experience by automating the toil out of observability. This movement feeds on a supercharged process of turning telemetry into actionable insight by automatically drawing anomalies, changes and events out of the full-stack event and telemetry data, and analyzing it for correlation and causality.

In 2020, enterprises have meaningfully accelerated their digital transformation. The global financial advisory firm KPMG, notes that “For a majority of U.S. CEOs, the pandemic has meant an acceleration in digital transformation by months or even years. The move to digitization has accelerated, and the benefits will be permanent. There is no going back.” Software vendors are seeing this very clearly too.

As we are seeing subscription-based software license models ‘rule the world’, one might wonder why they are that successful. And we need to ask the question if they are truly in the interest of customers. A major driver of course has been the rise of ‘software as a service’ which natively involves permanent cost of hosting and operation by the software company on behalf of the customer.