The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Nowadays, a working digital infrastructure is the lifeblood of almost any organization. The impact of a major IT incident can go far beyond the IT department, affecting a company’s revenue or incur costs in other areas of the business caused by service disruption. Therefore, in addition to the technical response to a major incident from the IT department, business stakeholders need to be involved as well, so they can prepare the business response.
DevOps pipelines enable teams to implement continuous software development processes, often by using automation and collaboration tooling. The overall goal is to quickly release software products, updates, and fixes. To ensure a DevOps pipeline works well, teams add management and monitoring tooling to the pipeline. This includes incident alert management, which supports the team’s efforts in monitoring the security of various software and environment components.
The ongoing pandemic and resulting economic downturn have led to dramatically changing market conditions. As a consequence, technology teams have become increasingly concerned with the need to minimize their financial risk and reduce costs to mitigate the effects of abruptly pivoting to a fully remote working environment. For some, there has been a struggle to maintain business continuity—i.e., keeping the physical components of the business running when everyone is working from home.
