IT service alerting (ITSA) tools are quickly becoming must-haves. These tools notify IT teams about infrastructure problems, poor performance and other IT management issues. In doing so, ITSA tools empower businesses to avoid outages, reduce downtime and comply with service-level agreements (SLAs).

At PagerDuty, our mission is to connect teams to real-time opportunity and elevate work to the outcomes that matter. Nowhere is that more evident than in the work nonprofits and social enterprises do to improve the livelihoods and outcomes of others.

Today is a very proud day for PagerDuty and PagerDuty fans around the world—we rang the bell at the New York Stock Exchange to begin our first day of trading as a public company. Today, as a community, we celebrate the collective success of our users and customers and an incredible milestone few companies achieve. While our IPO is a huge milestone, our journey together is just beginning.

This is Opsgenie’s first Summit as an official part of the Atlassian team, and there are lots of exciting announcements and product enhancements to share. Post-acquisition, our goal continues to be empowering Dev, IT, and Ops teams to rapidly respond to, resolve, and learn from incidents, and these features were born from that mission.

Dealing with IT outages and downtime is one of the biggest technical challenges of the modern era, costing North American businesses an estimated $700 billion per year. Today's world of interconnected cloud services and microservice architectures has created infinitely more opportunities for something to go wrong and disrupt service. When that happens, there's an urgent need to alert the right people or teams to fix things.