Operations | Monitoring | ITSM | DevOps | Cloud

Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Introducing External Services in Opsgenie, powered by Statuspage

As IT and DevOps teams rely more heavily on third-party services, the likelihood of an external incident affecting your customers increases. The 2017 Amazon S3 outage comes to mind as a particularly large downtime event that took thousands of websites down with it. When things go wrong with either an internal or external service, the right people need to be alerted to properly respond to the issue and communicate with customers.

Alert escalation - How it works in SIGNL4

Part of any managers role is to make sure their team is taking accountability. Managers are not the front lines resolvers that handle issues, that is what they have a team for. However, managers do need to be aware of incidents that are occurring as well as making sure their team is taking ownership and resolving those issues. SIGNL4 takes the managerial work out of being a manager by providing alert ownership transparency.

PagerDuty: Your Journey To Real-Time Operations

In a world where people expect always-on, seamless digital experiences, it is essential that teams are empowered with the right tools and processes to work together and deliver in critical moments of truth. Our CEO, Jennifer Tejada, shares how PagerDuty acts as the central nervous system for the digital enterprise, helping connect teams to real-time opportunity and elevate work to the outcomes that matter.