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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

The Perfect Storm: How We Talk About Disasters

Failures are inevitable. Every once in a long while, those failures can become major outages so big that they can cause irreversible damage to your company's brand and reputation. During these rare events, how you communicate with customers can make or break the valuable relationships you've built with them over the years. But when the blast radius of a technical outage is so big that it requires involvement from other parts of your company (like legal, marketing, and sales) many companies inadvertently make problems worse.

LaborDuty: Incident Response For Baby's Arrival

Real-time operations is a term PagerDuty uses to describe the process in which people can acknowledge, communicate, resolve, and learn from impactful events—all in real time. What can be a more impactful and real time than the miracle of childbirth? Whether it’s your first or fifth child, things don’t always go as planned, but the experience also generally comes with a good story filled with hindsight.

HybridOps and the State of Digital Transformation

CIOs leading digital transformation initiatives often find themselves juggling multiple tools, processes, and teams. A ‘HybridOps’ approach can help IT leaders knit together multiple operating models and empower teams to work the way the want to, which together will help to improve the speed and efficiency of digital operations and facilitate automation at scale. Join our panel of experts as they discuss digital operations innovation, the need to break down silos, and the best path forward for CIOs and their teams.

Reimagining Government Services To Better Serve The Public

Code for America is a nonprofit that focuses on reforming government services to make them simple, easy to use, and accessible for all Americans. Founded in 2009, the organization’s first initiative was to create fellowship programs that connected small teams of developers with city governments to solve problems in the community, such as reporting blighted properties or helping parents determine which public school is right for their child, using lightweight technology and design.

So You Want To Give A Tech Talk?

So you’ve signed up to give a tech talk, awesome! You’re a subject matter expert in something and want to share you knowledge, that’s what helps make a community awesome. You’re going to be speaking in front of a room of people that you don’t know in a place you’ve likely never been, talking about something you confidently know. Sounds easy, right?