The state of IT Operations today is loud, noisy and fragmented. This means that your service desk teams, that may be using ServiceNow, JIRA or other tools, are suffering. Sounds all too familiar, right? We know that the noise and chaos exist, and we know that they cause major headaches for service desk teams. The real question is, can we control it with AIOps? To put it simply, yes, the RIGHT AIOps tools can help.

It’s not just our customers who choose our technology time and again. BigaPanda is also recognised by the industry as an innovator whose cutting edge solutions provide Enterprise IT with both value and innovation. We’ve been named one of the 10 finalists for The MIT Sloan CIO Leadership Award in the MIT Sloan CIO Symposium Innovation Showcase, and one of the 30 Best Companies of 2019 by CIO Bulletin.

Enterprise Alert offers the possibility to directly receive SNMP traps and generate alarms from them. The SNMP traps contain a number of parameters that are identified by OIDs. These OIDs are quite cryptic and not very meaningful. So-called MIB files are used to assign meaningful names to the OIDs. The following describes how you can use a script to import such MIB files to display meaningful names instead of OIDs in SNMP events. You can also use these names in alert policies.

The OnPage team is excited to announce the publication of its 2019 Incident Management Trends Report, providing primary analysis and data compiled from IT and MSP survey respondents!

Keep Your Apps Stable Using PagerDuty’s Integration With Google Firebase Crashlytics. Are you a developer tasked with keeping a mobile application stable and performing as expected? If so, you probably know that the worst tends to happen when you aren’t around to deal with it—like that time a high-impact crash happened when you were traipsing through Europe.