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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Import of Active Directory Distribution Lists

During our deployments we come across all kinds of different organizational infrastructures. Importing users from the Active Directory is a key component to populating user information into Enterprise Alert. Enterprise Alert will only import users that are contained in security groups. However, we often see companies having users placed in distribution lists. Enterprise Alert will not import distribution lists.

The top 10 reasons companies are choosing Opsgenie over competitors

Over the last six months, Opsgenie’s customer base has expanded significantly. We’ve become the tool of choice for teams that are new to operating always-on services, as well as those who have been left disappointed by alternative solutions. We can claim many advantages over our competition, but here are the top ten reasons Dev and Ops teams are choosing Opsgenie.

Spring 2019 Release Overview: The Intelligent Enterprise

In today’s always-on digital world, business stakeholders and technical responders across the enterprise must understand the health of their digital services at all times so they can take action immediately when disruptions happen. Yet with operational complexity increasing by 3x per responder on average over the past three years, it’s becoming increasingly difficult for teams to make sense of data and surface meaningful insights to improve digital operations.

New Product Launch: PagerDuty Vacations

Today, PagerDuty is pleased to announce our long-awaited solution for making on-call life better: PagerDuty Vacations. PagerDuty Vacations is a revolutionary new approach to managing team health and incentivizing engineers to join on-call rotations. For people on an on-call rotation, life can be incredibly stressful. Being woken up in the middle of the night, interruptions during family dinners, and canceled weekend plans are just a few of the common ways that being on call can lead to burnout.