Text and Voice Notifications with SIGNL4
How to configure text and voice notifications in SIGNL4
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Get your sheet together: how to create an incident communication plan
Downtime happens. While it can certainly be chaotic and stressful, if handled properly, it can also be a chance to build customer trust and loyalty. The way you respond to and communicate around incidents and downtime tells customers a lot about what you value. Therefore, it’s essential to show customers you value them by communicating early, often, and candidly during an incident.
Set Up for Success: Service Taxonomies in PagerDuty
It’s 2:37 a.m. on a Tuesday night, you’re asleep—but it’s also your turn to be on call. You receive a phone call from PagerDuty. Your partner hits you with a pillow in an attempt to wake you up. It worked. You groggily answer the call and hear your favorite robo-guy on the other end of the line.
A better way to write postmortems in Statuspage
You’ve just resolved an incident – congrats! High-fives and #HugOps all around.
Week of 7.30: What's New in Product
Announcing the following integrations: Kapacitor, Blue Matador, Instana, Zapier, BigPanda, ManageEngine
The Fastest Path to Modernizing Incident Management
Long gone are the days of manually monitoring an inbox and deciphering which alerts require attention or action. However, when adopting or migrating to a new tool, it can seem like a daunting process to set up all of your teams, integrations, and notification settings. OpsGenie is here to help. We offer dedicated Pre-Sale Engineers and Customer Success Engineers who will help you identify your bottlenecks and precise needs within OpsGenie.
Accelerating Incident Response With Real-Time Business Data at Wayfair
Like any good e-commerce company, Wayfair collects a significant amount of data to use for business intelligence. Until recently, the majority of this data was crunched off-hours in preparation for business use the next day. We also create a great deal of data about our applications and infrastructure in real time.
How to Communicate with Customers During an Outage
Customers are the lifeblood of a successful enterprise. Yet too often, enterprises fail to keep their customers up to date during an outage. In these scenarios, enterprises risk alienating customers and losing them to rivals. To better understand why this may be the case, let’s consider an example.
OpsGenie's Essentials Plan Tour
Tour the easy set up of OpsGenie's new essentials plan, basic, reliable alerting alerting and on-call management and learn about our Standard and Enterprise feature offerings.
Boost agility of shop floor teams for Industry 4.0
The fourth industrial revolution, Industry 4.0, is happening today. Recent progress in manufacturing automation requires fewer individuals on a shop floor to do manual work with and at machines. However, those people are now required to respond faster and more effectively to keep manufacturing up and running. Fortunately, the industrial Internet of Things (IoT) allows for applying real-time monitoring, workflow automation, predictive analytics, and other means to new verticals and businesses.