Operations | Monitoring | ITSM | DevOps | Cloud

2018 has arrived, and many IT professionals likely are hard at work mapping out their incident management strategies for the new year. As IT professionals search for ways to limit downtime and outages in 2018, it may be best to understand which key trends are worth watching in the months to come.

Letting the right people know about incidents is an easier-said-than-done kind of task. Every incident is different and some notifications simply don’t need to land in everyone’s inbox. We’ve listened to a lot of customers who like the idea of posting an incident to their status page, but not having that incident sent as notifications to all their subscribers.

PRTG is a central component of network monitoring. It’s used to monitor the state, health, and performance of everything from servers to network devices. PRTG Network Monitor is an all-in-one monitoring solution that collects and displays current status information from your IT infrastructure. However, PRTG focuses only on monitoring for incidents, so you know when there’s a problem. It’s an outstanding, specialized tool. That’s why AlertOps works so well with PRTG.

We are excited to announce the official release of the PagerTree App for iPhone and Android! Our new mobile app truly makes it easy for you and your team to respond incidents quickly. The app is really great for those places you don’t have cellular service but still have Wi-Fi. By getting push notifications you don’t have to worry about dropped calls or delayed SMS messages because you don’t have signal.