Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

onpage

DevOps - Roles and Responsibilities

Apr 29, 2025 By Zoe Collins In OnPage
As DevOps grows within the tech industry, it continues to play a vital role in modern software development by bridging the gap between development and operations. DevOps engineers juggle a wide range of tasks in their daily life, combining coding, automation, system management, and team collaboration. In this blog, we’ll explore their core responsibilities, highlight essential best practices, and show how solutions like OnPage can help streamline their workflows.
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exigence

Gett replaces paging tool with Exigence to achieve IR excellence

Apr 29, 2025 By Noam Morginstin In Exigence
“By the time a pager alerts you to a problem, it’s too late to think about how to manage the incident.”(Google SRE Workbook) Gett, a global leader in urban mobility and corporate travel tech, knew that relying on its incumbent paging system and siloed manual processes for incident management was no longer sustainable. Any delay in response and service restoration could jeopardize customer satisfaction and business continuity.
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spike

How We Built Internet's Largest Incident Response Glossary for the Wider Community

Apr 29, 2025 By Sreekar In Spike
Today, I’m excited to share the Internet’s Largest Incident Response Glossary. It’s a collection of over 500 terms covering on-call, alerting, monitoring, and system reliability. It took us over 2 weeks from ideation to completion of this project and in this post, I would like to share how we approached this beast!
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signl4

April 2025 Update - Fully Redesigned Signl-Center, Shift Tiers with Escalations, AI Shift and Duty Scheduling, and a new Chat View for the Mobile App

Apr 29, 2025 By SIGNL4 In SIGNL4
With our latest April update, we are setting a new benchmark in incident management excellence. The Signl-Center in our web portal has undergone a major redesign, delivering a superior, more intuitive layout, enhanced tracking of notifications and escalation workflows, and an upgraded incident chat — redefining how operations and maintenance teams coordinate under pressure.
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bigpanda

How AIOps overcomes fragmented IT tools, teams, and processes

Apr 28, 2025 By Sam Osborn In BigPanda
Fragmented tools, teams, and processes are more than an inconvenience in IT Operations. They are major bottlenecks that hinder collaboration, slow down incident resolution, and jeopardize customer experiences. In a recent webinar, Adam Blau, VP of Product Marketing at BigPanda, and Britton Starr, a Technical Account Manager, shared their insights into the operational chaos plaguing modern enterprises.
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Faster Incident Resolution via Slack ChatOps

Apr 28, 2025 By Atlassian In Atlassian
Watch this video to learn more about how your team can effectively resolve incidents while collaborating on Slack. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, our products help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.
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pagerduty

Integrate PagerDuty with ServiceNow to Improve Major Incident Management

Apr 28, 2025 By Hannah Culver In PagerDuty
Downtime isn’t just an inconvenience—it’s a revenue killer that can cost millions and shatter customer trust. While critical incidents pile up in ticketing queues, support teams drown in manual triage, racing against time to spot fires before they become infernos. Enter the PagerDuty Operations Cloud + ServiceNow integration.
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onpage

A Process for DDoS Incident Response

Apr 28, 2025 By Gilad Maayan In OnPage
A distributed denial of service (DDoS) attack overwhelms a server, service, or network with internet traffic to disrupt or halt normal operations. This is typically achieved by multiple compromised systems flooding the target with traffic. The result is that legitimate users cannot access the systems or services, causing significant operational and financial impact.
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hyperping

Bulletproof strategies against 6 security incident types

Apr 26, 2025 By Leo Baecker In Hyperping
Every 11 seconds, a business falls victim to a cyberattack. The financial impact is staggering: $10.5 trillion in annual damages predicted in 2025. But beyond the immediate costs, security incidents can permanently damage your reputation, destroy customer trust, and even force your company to close its doors. What's particularly alarming is how unprepared most organizations are.
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SIGNL4 A New Hope in IT

Apr 25, 2025 By Derdack SIGNL4 In SIGNL4
In a galaxy not so far away, a new force rises to restore balance to IT operations. Signl4 delivers real-time mobile alerting, on-call scheduling, and instant team mobilization when critical systems need saving. Experience the power of seamless communication, faster incident resolution, and unstoppable uptime — without the chaos. Whether you're defending against downtime or responding to mission-critical alerts, Signl4 is the ally your IT team has been waiting for.
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