Operations | Monitoring | ITSM | DevOps | Cloud

Ever try to fix a network problem with a blindfold on? Do you wonder why users are complaining about crashes and shoddy performance without knowing where to look? This sorry state is because you can’t SEE the network, which makes it murder to DO anything about it.

As our Field CTO Liz Fong-Jones says, production excellence is important for cloud-native software organizations because it ensures a safe, reliable, and sustainable system for an organization’s customers and employees. A CoPE helps organizations cultivate the practices and tools necessary to achieve that consistently. In part one of our CoPE series, we analogized the CoPE with safety departments.

As technology progresses and applications become more intertwined, sticking to the old ways of monitoring networks separately just doesn’t cut it anymore. Network and application teams often work in silos, using different tools and focusing on different goals. This split approach frequently leaves both sides with a piecemeal understanding of issues, making it challenging to pinpoint and fix problems that span both areas.

Security is and will always be a huge concern, and Platform Engineering is here to stay: so, what are some Platform Engineering best practices that can support your data security and privacy efforts? You’d be surprised where they overlap, and what you can learn about putting security and productivity together — we’ll explain.

Using Apache Zipkin is important because it provides detailed, end-to-end tracing of requests across distributed systems, helping to identify latency issues and performance bottlenecks. Monitoring your Zipkin environment is crucial to ensure the reliability and performance of your tracing system, allowing you to quickly detect and address any anomalies or downtime.

DevOps engineers play a vital role in modern software organizations, helping to bridge the gap between software development and IT operations. DevOps is a cultural and technical approach that emphasizes collaboration, automation, and continuous integration and delivery (CI/CD). DevOps engineers are responsible for implementing and supporting these practices to improve efficiency, enhance software quality, and accelerate delivery times.

The code insights functionality in Bitbucket Cloud provides a variety of reports, annotations, and metrics to help your team have full context during the code review process. With code insights, you can automatically have artifacts such as static analysis reports, security scan results, artifact links, unit test results, and build status updates appear in your pull request screen so reviewers have access to all reports and statuses before they approve the code change.

In today's digital world, applications are the lifeline of businesses. They're the engines powering everything from e-commerce transactions (think adding items to your shopping cart) to internal communication tools (imagine sending a message to a colleague). Any glitch or outage in these applications can have a domino effect, impacting revenue, productivity, and even brand reputation.

There is no denying that good Search Engine Optimization (SEO) for your website is pivotal to your company. Most people use search engines to find businesses. If your website is not visible due to poor SEO, it will hurt your overall profits. Better SEO means increased organic traffic, higher credibility, and high conversion. SEO tracks various website factors to determine its rankings, such as good user experience, high uptime, page speeds, security, and performance.

Ever found yourself drowning in a sea of log data, struggling to make sense of the overwhelming noise? Or perhaps faced a major system breakdown, only to find that your logs didn’t provide the answers you needed, leaving you in the dark? Effective logging is a critical yet often overlooked aspect of software development and operations, highlighting why logging is important – it’s the foundation upon which observability, troubleshooting, and system maintenance are built.