Operations | Monitoring | ITSM | DevOps | Cloud

Rapid advancements in technology have welcomed the rise of cloud computing. This has changed how we access and manage IT resources, shifting the paradigm to more cloud-based management and monitoring. However, with so many moving parts, maintaining complete visibility and control can be a challenge. This is the hurdle that cloud-based monitoring tools are trying to overcome.

To-do lists. Time tracking. Automation. Scripting. Making your cup of coffee in the morning. These are just a few of the hundreds of add-ons available for teams using Jira on the Atlassian marketplace (okay, maybe not the coffee one yet. Get on it, AI). With such a vast array of tools at their disposal, development teams can customize their Jira experience to fit their unique needs, enhancing productivity and efficiency.

I recently attended SRECon in San Francisco on March 18 - 20, a show dedicated to a gathering of engineers who care deeply about site reliability, systems engineering, and working with complex distributed systems at scale. While there were a lot of talks, I’ll focus on a few areas that gave me the most insight into how having the right data impacts an SREs and an organization’s success.

Role: DevOps (Development and Operations) is a cultural and professional movement that focuses on collaboration between software development and IT operations teams, aiming to automate and streamline the software delivery process.

The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard.

With Basel 3.1 aligned frameworks, governments worldwide are increasingly emphasising the need for financial institutions to maintain operational continuity. With compliance and risk management regulations set to tighten globally, many financial services organisations are working extremely hard to identify and close gaps in their existing risk management and compliance strategies.

Zoom has become a go-to platform for businesses hosting virtual meetings and collaborations. However, ensuring smooth and efficient Zoom sessions requires more than just joining a meeting close to a Wi-Fi router. While Zoom provides a built-in monitoring tool for real-time quality checks during meetings, it lacks historical data and baseline analysis, limiting its utility.

Providing the best support for our customers has always been at the core of our company since day one, and it is something that will never change. In the infrastructure space, one downtime can be critical and have a huge business impact. Having the best support is key to running a business with confidence. Today, we are glad to introduce our new support plans, allowing us to provide best-in-class support and scale with the increasing number of clients using our product.

Regression testing is not a new concept. However, historically, it has been limited to functional testing due to the setup, configuration, and maintenance required to simulate a production environment accurately. Many teams have found the cost outweighs the benefits, but with the advent of production traffic replication (PTR), it’s become a viable option to regression test performance, especially for those running applications in Kubernetes.