Operations | Monitoring | ITSM | DevOps | Cloud

Creating an effortless customer experience is one of the key imperatives facing customer service leaders today. Providing experiences without friction is a crucial step in enabling organizations to be more responsive and agile while improving employee productivity, satisfaction, and retention.

Today’s data centers generate a lot of data. Intelligent rack PDUs and other metered power infrastructure, environmental sensors, and the constant change in modern data centers all contribute towards a massive volume and variety of data. But data center professionals don’t have the time to collect all the data from its sources, analyze it, and derive insights from it that improve their data center operations.

Before we dive into the comparison details, let's define end-user monitoring; it is monitoring the customer’s behavior or actions while using an application. Monitoring customer behaviors helps you analyze your application and improve it. In that way, it directly improves your business, i.e., happy customers mean more business. End-User monitoring tools also analyze how your application deployment and delivery affect your user experience.

This video blew us away. In 15 seconds, Frito-Lay illustrated the deliciousness of Tostitos® Salsa comes down to 3 simple, wholesome ingredients with transparent packaging that enhances the flavor experience. With ultimate visibility, you can see the quality right through the jar. Man, we couldn’t stop talking about the genius of it all. We boiled that 15 seconds down even further. “3 ingredients. Chop, chop. Yum, yum.” (By my count, that’s 8 seconds)

If you aren’t already fed up with doing the same boring stuff over and over again, you will In the long run. Tasks which are repeated again and again in the same manner, such as System administration tasks, such as uploading your codebase, adjusting settings, repeatedly running commands, etc. tend to sap the enthusiasm you experience when working on your project.

Modern enterprises understand the need to move away from developing monolithic applications to ones that make best use of the cloud to enable business acceleration at scale and speed. That means transforming development to more resilient cloud native architectures that can be readily deployed to cloud, multi-cloud, and hybrid environments. What does it mean to be cloud native?

Status pages have become the end-users window into your team’s operations. Companies with status pages are doing the right thing for their users — building in some transparency while mitigating frustration and support contact. For the benefits of status pages to pay off, organizations need to treat them as something more than active wiki-pages run by support.

Observability is a mindset that lets you use data to answer questions about business processes. In short, collecting as much data as possible from the components of your business — including applications and key business metrics — then using an AI-powered tool to help consolidate and make sense of this huge volume of data gives you observability into your business. Having observability for your business and applications lets you make smarter decisions, faster.

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Alongside myself, Peter Claridge from eG Innovations and Simon Binder, digital workplace architect at Cygate and co-founder of the community-oriented AVD TechFest, were answering Azure Virtual Desktop questions.

Agent-based and agentless monitoring are the two main approaches network monitoring tools use to capture and report data from network devices. As the names suggest, the difference between the two is pretty simple: someone has to install extra software(the agent) for agent-based monitoring to work. But, that doesn’t explain why an IT team or an MSP would choose agent-based or agentless monitoring.