Operations | Monitoring | ITSM | DevOps | Cloud

The Meaning of Service in ITSM

We have gone through several definitions of IT service management and service management, but the meaning of ‘service’ is still not clearly stated. So, when you ask – What is service? Everyone has their assumptions and answers according to their experience. But as the global economy is growing day by day, service plays a vital role in shaping the economy. And you need the right and perfect answer – What is a service?

A Service-Oriented Architecture for the Automotive Industry

The pace of change in the automotive industry is at an unprecedented level. Not only are cars quickly switching from fossil fuel to electric, but the vehicle itself also is playing an ever-increasing role in advanced driver-assistance systems (ADAS) to improve driving comfort, efficiency, and safety.

Find out how to check my ping and the best way to check ping speed

Many users are familiar with the concept of network ping. Especially those who like online games. If you are having connection problems, the most reliable way to check it is to use the "ping" command. But not everyone can answer what a ping really is. In simple words, it is a measure of the time it takes for a network request to get from user to server and back.

SAP on premise to AWS cloud migration: The complete guide

SAP on premise to AWS cloud migration is a key focus area for many businesses. This is no surprise given that SAP is without a doubt among the leading ERPs. SAP HANA, available both on premise and in the cloud, offers a powerful relational database ideal for data storage, retrieval and analytics in real time. The on premise iteration of SAP HANA features an SAP environment hosted on your servers.

9 Essential Steps of a Server Hardening Process

In any given IT environment, a server is the foundation that provides services for endpoints to carry out various actions. They are essential for computer networks to have shared access or information. Unfortunately, servers are often targets for cyberattacks due to their ability to reach other parts of the IT environment and wreak havoc. With these attacks on the rise, developing a server hardening process will help organizations improve its security posture.

Setting up Route 53 Health Checks

We live in an age where the internet and digital data drive modern day markets, which results in huge amounts of data being generated and consumed. Hence, it has become very important for online platforms to manage this traffic and serve their customers more efficiently. In this blog we will explore the Amazon Route 53 service and see how it addresses domain name system routing and health check problems.

OpenTelemetry PHP | Monitoring a PHP application with OpenTelemetry

PHP is a widely popular server-side language and enjoys the top spot in terms of market share. Many world-famous organizations like Facebook have their applications written in PHP. WordPress, which powers 43% of all websites, is also built on PHP. In this tutorial, we will use OpenTelemetry to instrument a PHP application for telemetry data. It’s essential to monitor your PHP application for performance issues and bugs.

Crossing "The Last Mile" with an Incident Response System

Delivering dependable and high-performing IT services in 2022 requires coordination and collaboration across different workflows, areas of expertise, and even time zones. Whether serving in-house colleagues or external clients, there is immense pressure on IT management to create seamless experiences 24/7/365. Seconds matter when critical systems break down, and slow incident resolution can have costly ramifications on customer experience and employee productivity.

Is your database on Kubernetes production-ready?

Last May, KubeCon gathered multiple tech enthusiasts, students, professionals, and companies. The event highlighted various topics and insights on how to collaborate on pushing the boundaries of cloud-native computin One of our Engineering Directors, Mykola Marzhan, shared his knowledge about databases on Kubernetes at KubeCon, during a session organised by the DoK.Community. We’ve picked out some of the key highlights from the talk below.

SQL vs NoSQL: Choosing your database

IT leaders, engineers, and developers must consider multiple factors when using a database. There are scores of open source and proprietary databases available, and each offers distinct value to organisations. They can be divided into two primary categories: SQL (relational database) and NoSQL (non-relational database). This article will explore the difference between SQL and NoSQL and which option is best for your use case.