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How to Calculate ROI from IT Outsourcing: A Practical Guide

In today's competitive business landscape, IT outsourcing partnerships have become a popular strategy for companies looking to optimize their operations and reduce costs. However, to ensure that such partnerships deliver real value, it's crucial to calculate the Return on Investment (ROI) accurately. This guide will walk you through calculating the return on investment for IT services, providing practical steps and insights to help you make informed decisions about IT outsourcing costs.
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Self-Built vs Third-Party Management Packs for Microsoft SCOM

This whitepaper explores the comparative advantages and disadvantages of self-built versus third-party SCOM (System Center Operations Manager) management packs. It delves into the essential aspects of these solutions, including cost analysis, performance and efficiency, customization, and support. Additionally, it provides a decision-making framework to guide organizations in selecting the most suitable option for their specific needs. Real-world case studies illustrate the practical implications and benefits of each approach, offering a comprehensive understanding of how these solutions can be effectively implemented.

How to Connect to Azure SQL Database Using Azure Private Link

Azure Private Link is a secure means of accessing Azure PaaS Services (including Azure SQL Database and Azure Storage) over a private endpoint in a virtual network. In other words, you can create your own private link service in your virtual network and deliver it to your customers without exposing it to the public internet. And if you need a tool to develop and manage Azure databases in this environment, there’s no better option than dbForge Studio for SQL Server.

Enhancing Incident Collaboration: Jira Notes Now Integrated with Squadcast

We're excited to share a significant improvement to our Jira integration aimed at enhancing your incident management workflow. With our latest update, you can now seamlessly sync notes between Jira tickets and Squadcast incidents. This bidirectional sync ensures that any comment added in one platform automatically appears in the other.

What's happening with ITSM in 2024?

The lines between IT service management (ITSM) and AIOps are blurring. The Gartner Hype Cycle for ITSM, 20241 discusses this exciting convergence. Traditionally, ITSM has focused on structured processes and best practices. AIOps brings valuable new capabilities to service management, including automation, correlation, machine learning, and real-time insights. This convergence augments established ITSM frameworks and processes rather than replace them.

How to see the size of your SharePoint Document Libraries

Managing document libraries in SharePoint can become a daunting task, especially when dealing with large amounts of data. Luckily, SmiKar’s SharePoint Storage Explorer (SSE) offers a simple and efficient way to generate comprehensive reports on your document libraries. In this post, we’ll walk you through the process of using SharePoint Storage Explorer to list the sizes of all document libraries, including the file count.

Wireless Troubleshooting Made Easy - How Monitoring Wi-Fi Helps

There is no question that wireless networks are taking over. Offices may still have Ethernet cables to each cubicle, but they usually go unused. Wi-Fi is the new LAN. So many devices, tablets, smartphones and even some laptop-type devices, are now wireless only. Today, Wi-Fi is often the primary way end users connect. “While a wired Ethernet connection is generally faster and more reliable, it forces users to be tethered to their desks.

Predictive Analytics Pipelines: Real-World AI, Predictive Maintenance, and Time Series Data

There’s so much talk about AI these days that it seems we quickly forget that AI isn’t a single type of technology. It’s a category, almost an umbrella term for a wide range of different technologies, applications, and approaches. The terms “Generative AI” and “Machine Learning AI” (often referred to as “Real-World AI”) describe two different branches that fall under the broader AI heading.

Mastering ITAD: A Guide to Secure IT Asset Disposition

Ever wonder what happens to all those old computers and smartphones when businesses upgrade their tech? It's not as simple as tossing them in the trash. Enter the world of IT asset disposition, or ITAD for short. This growing field focuses on responsibly managing the lifecycle of technology equipment, from reuse to recycling. It's a crucial process that balances data security, environmental concerns, and regulatory compliance. In this article, we'll explore the ins and outs of ITAD.

Microsoft Crowdstrike Recovery Tool: How it Works and Last Updates

Tools that simplify recovery processes are invaluable and this article is example of that statement. The new Microsoft CrowdStrike Recovery Tool is a new solution designed to assist IT and system administrators in swiftly addressing issues caused by the problematic CrowdStrike update that affected millions of Windows systems.