Operations | Monitoring | ITSM | DevOps | Cloud

Incident severity and priority 101

Severity and priority can be challenging for a company to nail. When an incident is declared, it's essential to have a system to define the impact and how urgently it should be handled. Incident severity and priority are the two knobs teams can leverage to define scope and urgency, and eventually, the appropriate process to take action. But how should we define them, and what are the differences?

How to monitor ActiveMQ logs and metrics

ActiveMQ is a message-oriented middleware, which means that it is a piece of software that handles messages across applications. It acts as a broker that can help facilitate asynchronous communication patterns like publish-subscribe and message queues. The main goal of those servers is to create a scalable and reliable message bus that different components can use to communicate with each other.

Logging Blindspots: Top 7 Mistakes that are Hindering Your Log Management Strategy

Today, virtually everyone who manages infrastructure or applications relies on logging to understand what is happening within their environments. But some teams do logging better than others. Although there is no one right – or wrong – approach to log management, there are a variety of logging mistakes that engineers commonly make when deciding what to log, how to log it, and how to work with their log data.
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Strategies to avoid downtime and maintain business continuity

In March 2019, Facebook experienced a 14-hour outage that cost the company $90 million. In July 2018, Amazon lost up to $99 million on Prime Day after experiencing downtime. While these critical financial crises greatly impacted these industry leaders, both companies were able to recover from them eventually; however, many smaller organizations may not have the means to overcome a similar incident. As per Gartner, downtime costs on average $ 5,600 per minute; since IT operations vary from business to business, downtime could cost $140,000 per hour on the lower end or $540,000 per hour on the higher end.

Are Your Business Disaster Recovery Measures Sufficient?

Not too long ago, we could have summarized disastrous and unexpected events for a business as 'theft, fire, or flood' because these are the only significant risks that could bring down a business for good. Today, however, businesses are more likely to suffer digital disasters they cannot recover from.
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What Is a DevOps Toolchain and How Does It Work?

Picture yourself trying to resolve a code error when you notice an additional issue outside your realm of expertise that's making matters worse. Your instinct is to get in touch with the right contact as quickly as possible to resolve the issue so that there's no further impact on the system's uptime. But what if you can't get in touch with them immediately, or don't know who to contact? Instead of trying to solve the problem without support, a DevOps toolchain could have mitigated this chain reaction from the start.

Monitor MongoDB Atlas for Government with Datadog

MongoDB Atlas is a fully managed cloud database service for modern applications. Earlier this year, the MongoDB team released MongoDB Atlas for Government, a dedicated environment for US federal agencies and state, local, and education (SLED) entities that need to meet stringent security and compliance requirements.

Use Log Analytics to gain application performance, security, and business insights

Whether you’re investigating an issue or simply exploring your data, the ability to perform advanced log analytics is key to uncovering patterns and insights. Datadog Log Management makes it easy to centralize your log data, which you can then manipulate and analyze to answer complex questions.

Network Management In The Age Of AI

Change is critical to growth. Especially if you’re running a business in today’s volatile market. The silver lining is that we are at the peak of innovation, moving forward from a decade filled with disruptions, catalysing transformations. Over the years, enterprise IT has evolved to play a more significant role in business. Innovation, macro-economic factors, unexpected disruptions, and other internal and external factors have caused the change.