Operations | Monitoring | ITSM | DevOps | Cloud

With the AlertOps ServiceNow integration, during a major incident, you can automatically send notifications to targeted groups of users (managers, stakeholders, customer service). Each group can have its own unique status update fields, so you can send contextual information with dynamic updates to each group at regular intervals, and a final message when the incident is resolved. Set each notification to use the notification channel you choose (email, voice, SMS, mobile app, and chat).

Amazon EventBridge is an AWS serverless event bus service making it easier to build event-driven applications. It uses events generated from your applications, integrated Software-as-a-Service (SaaS) applications, and other AWS services. It delivers a stream of real-time data from event sources to target services like AWS Lambda. You can also set up routing rules to determine the destination where you wish to send the data and build decoupled application architectures.

Happy New Year 2022! In 2021, Exoprise’s critical focus was on improving its product for monitoring digital experiences and mobilizing internal teams to improve customer adoption and SaaS/network experiences everywhere. As Covid continues to dominate the world, IT and business teams are increasingly looking for solutions like Exoprise Digital Experience Monitoring (DEM) to ensure end-users are productive with a seamless work-from-home experience.

The weakest link in most digital networks is the person sitting in front of the screen – the defining feature of the Internet of People (IoP). Because that’s where, through cunning and manipulative tactics, unsuspecting recipients can be tricked into opening toxic links. Little do they know, however, they’ve unwittingly opened the gates to digital catastrophe. Of course, I have nothing against people. In fact, some of my best friends are people!

Gartner predicted, by 2020 90% of Artificial Intelligence (AI) and Machine Learning (ML) would have been deployed in enterprises through “AIOps” – a combination of machine learning and operations. An AIOps approach has the potential to reduce costs and risks by automating routine IT Operations tasks while returning more control over decisions to the organization.

As organisations face outages and various security threats, monitoring an entire application platform is critical in order to determine the source of the threat or the location of the outage, as well as to verify events, logs, and traces in order to understand system behaviour at the time and take proactive and corrective actions.

Incidents can have a massive impact on your operations, negatively affecting customers, employees, and stakeholders. Preparing in advance is the best way to restore normal service operations as quickly as possible.