It’s finally the most wonderful time of the year, and this calls for a blog post on what service desk agents really want for Christmas! In addition to a warm blanket, a holiday watchlist, and a steaming cup of hot cocoa, IT agents could also use these service management functions for an extra merry holiday season. Continue reading to find out what they are.
With Christmas only a few days away, we’d like to do a round-up of something extra festive that we’ve been sharing on social media: The 12 days of Tip-Mas with xMatters! Each day offers the “gift” of a top tip, a resource, or fun fact about xMatters. So go ahead — sing along to get into the holiday spirit!
The internet has been ablaze since the announcement of Log4Shell, the nickname for CVE-2021-44228, an arbitrary remote code execution vulnerability in the Java logging utility Log4j. So far two additional vulnerabilities ( CVE 2021-45046, CVE-2021-45105) have now been identified. The code has been vulnerable since 2013 and millions of hosts and services are affected.
With many businesses having switched to part-time or even full-time remote work, the challenge for IT teams becomes how to provide quick and efficient support for network problems remotely. In this article, we’re running you through how SPI Health and Safety is using Obkio to monitor network performance and troubleshoot performance issues for all their remote call center employees.
GitOps has become a buzzword. Developers love it, because it folds DevOps into Git, a frequently used and familiar tool. Using one tool to manage multiple DevOps activities sounds fantastic, and it can be helpful for many. The truth is GitOps has limits. In this article, we explore DevOps and GitOps, compare their similarities and differences, and examine how their principles can work together to support your software development goals.
The MSP sector currently finds itself in a difficult situation: While the industry is growing, many are finding it increasingly hard to hire skilled techs quickly enough to fill their increasing knowledge gaps. We frequently hear from our partners that there just aren’t enough skilled techs in the market, and things are moving too quickly. This is particularly true in security, but it’s certainly not limited to that area.
We know asset management software can be beneficial for businesses. It comes in handy when you want to manage hundreds of assets regularly. It saves you from unnecessary expenses & keep asset safe and adds security to the asset. You can schedule maintenance easily and avoid sudden asset breakdowns. Most importantly it automates the process by eliminating manual processes. Spreadsheet accuracy is also improved as only one person can access it at a time.
SAP operations teams are increasingly required to support new initiatives within their businesses, while keeping the lights on throughout the existing landscape. In a world where time is a scarce resource, this can be a challenging balancing act. Too often teams are far closer to losing their balance than they would like (or than the business would like to hear).
